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It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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We are seeking a Healthcare Customer Care Specialist to join our QuickSTAT team. In this role, you will develop and maintain strong client relationships, manage shipment-specific processing, and provide timely communication of order updates. You will play a key role in ensuring compliance with regulations and delivering exceptional service.

How you create impact

+ Plan shipments in coordination with clients’ requirements.

+ Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.

+ Escalate all client issues to the management team as required.

+ Identify and implement strategies to improve quality of service and productivity.

+ Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:

+ All QuickTrac CS-related functions

+ QuickSTAT email program to include client email / contact group information updates.

+ Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team.

+ Undertake any other reasonable duties / responsibilities at the request of the management team.

+ Ensure compliance with company policies and procedures.

+ Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.

+ Ensure compliance with all required training certifications.

+ Report to Air Logistics Healthcare Customer Care Supervisor.

+ In this role individuals will work from Monday to Friday from 7am to 3pm or 11am to 7pm.

What we would like you to bring

+ Background in air courier, freight, or biopharmaceutical logistics preferred.

+ Knowledge of temperature-controlled packaging and monitoring devices preferred.

+ Experience in clinical trial logistics and regulatory compliance preferred.

+ GDP training and IATA Dangerous Goods certification preferred.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.