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Financial Operations Manager

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Financial Operations Manager

Salary

$64,296.00 - $73,940.00 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13636

Department

General Services

Division

Facility Maintenance

Opening Date

11/10/2025

Closing Date

11/24/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Department of General Services, Facility Maintenance Division is responsible for maintaining, repairing, and improving over 250 City of Norfolk facilities including City Hall, the Public Safety Building, Consolidated Courts, cultural and entertainment venues such as Scope Arena, Chrysler Hall, the Virginia Zoo, and Nauticus, as well as police and fire stations, recreation centers, and other municipal buildings.

Our team of dedicated trades, administrative, and financial professionals works together to ensure city facilities are safe, reliable, and responsive to the needs of residents, employees, and visitors. The Division values collaboration, innovation, and professionalism — and is continually working to improve the efficiency and effectiveness of its operations through data-driven decision-making, preventive maintenance programs, and sound fiscal management.

The Financial Operations Manager plays a pivotal role in the strategic and day-to-day financial operations of Facility Maintenance. This position oversees all financial functions supporting multiple locations — including Dana Street headquarters, the Central Energy Plant, and field operations at SevenVenues, the Virginia Zoo, and Nauticus.

The Financial Operations Manager leads a team of Contract Administrators, Storekeepers, and Administrative Specialists, ensuring accurate accounting, timely procurement, and compliance with City and State purchasing policies. This position serves as the department’s financial strategist — responsible for budgeting, forecasting, cost control, and optimizing resource allocation across a large and diverse portfolio of city facilities.

We are seeking a results-driven, analytical professional who thrives in a fast-paced municipal environment, can navigate complex processes, and works collaboratively to improve efficiency and accountability. The ideal candidate will bring strong leadership, attention to detail, and the ability to develop actionable insights from financial data.

Essential Functions

Financial Leadership & Oversight

+ Directs all financial operations for Facility Maintenance, including budget preparation, forecasting, procurement, accounts payable/receivable, and reporting.

+ Ensures compliance with the Virginia Public Procurement Act (VPPA) and City of Norfolk purchasing policies.

+ Works closely with City Finance and General Services to ensure expenditures align with approved budgets and strategic priorities.

Budget & Forecasting

+ Prepares, monitors, and adjusts multi-million-dollar operational and capital improvement budgets.

+ Provides ongoing financial reporting and variance analysis to the Facility Maintenance Manager and Bureau leadership.

+ Develops long-term forecasts and recommendations for resource allocation and cost-saving initiatives.

Contract & Vendor Management

+ Oversees all departmental contracts, ensuring deliverables are met, invoices are verified, and performance aligns with contractual obligations.

+ Collaborates with Contract Administrators to maintain tracking systems and ensure timely renewals and closeouts.

+ Reviews purchase requests, verifies funding availability, and confirms scope accuracy prior to approval.

Procurement & Storeroom Operations

+ Supervises Storekeepers and purchasing support staff to ensure efficient procurement and accurate inventory management.

+ Works to enhance internal processes, reduce order times, and leverage vendor relationships for better pricing and service.

+ Encourages increased utilization of the City’s in-house trades before outsourcing work to external contractors.

Process Improvement & Systems Management

+ Oversees proper use of Asset Essentials (work order system) and AFMS (financial system) for accurate reporting and accountability.

+ Identifies inefficiencies in existing workflows and recommends improvements to strengthen internal controls.

+ Leads initiatives to integrate data across systems for improved performance analysis and transparency.

Leadership & Staff Development

+ Provides training and mentorship to administrative and financial staff on city policies, procurement processes, and reporting tools.

+ Fosters a collaborative work environment focused on teamwork, accountability, and continuous improvement.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Required:

+ Three years of experience in financial operations.

Preferred:

+ Five years’ experience in financial operations.

+ Three years of experience preparing and monitoring multi-line budgets and overseeing accounts payable functions.

Additional Information & Requirements

+ Valid Driver's License strongly preferred.

Work Schedule

+ Monday-Friday, 7:00am-3:30pm

+ This position is designated as Essential and will be required to report to work during City closures due to inclement weather and other emergencies.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, job title, and relationship to the employee. If not, please indicate by typing "N/A."

03

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

04

How many years of experience do you have managing financial operations in a multi-departmental or public-sector environment?

+ None

+ 1-2 years

+ 3-5 years

+ 6 years or more

05

Describe your experience developing and managing large operational or capital improvement budgets.

06

How familiar are you with the Virginia Public Procurement Act (VPPA) and municipal purchasing processes?

+ Not familiar

+ Some exposure

+ Experienced and have applied the regulations

07

How would you approach identifying inefficiencies in procurement or financial workflows?

08

Which financial management systems have you used in your previous roles? (Examples: PeopleSoft, Munis, SAP, AFMS, etc.)

09

How do you ensure financial data integrity and accuracy when managing multiple cost centers and funding sources?

10

Describe a time when you had to enforce compliance with policy or procedure among your team or other departments.

11

How would you foster collaboration between financial staff, trades supervisors, and management teams across multiple locations?

12

How comfortable are you using data from work order systems (e.g., Asset Essentials) to inform budget planning or forecasting?

+ Not comfortable

+ Somewhat comfortable

+ Highly comfortable

13

This position may occasionally require site visits to facilities across the city. Are you comfortable working in both an office and field-support environment?

+ Yes

+ No

14

Do you have a valid driver's license?

+ Yes

+ No

15

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

16

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

17

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

18

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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