"Alerted.org

Job Description

A federal client of Insight Global is looking for a Dispatcher/Call Center Rep to join their team in Atlanta Georgia. This person will be supporting a stockpile that houses emergency response equipment that can be deployed in emergency situations such as covid 19 or natural disasters. This person will be working in a call center type environment receiving calls from State officials all the way up to Federal officials. This team is looking for someone who has been in an emergency preparedness environment before (public health preparedness, emergency management, emergency medical services (EMS), military/police force).

Day to Day:

- Track and log all incoming calls, faxes, and emails

- Review and document all calls and will initiate appropriate reports and emails for review and approval by leadership.

- Monitor television news broadcasts and relay important stories and developments to the Planning and Information coordinator or Duty Officer

- Route all important calls to correct officials

Compensation:

$22/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s degree or equivalent + 4 years’ related experience or 10 years of experience without a degree

• 2 + years of demonstrated experience in public health preparedness, emergency management, emergency medical services (EMS), military/police force, or other relevant experience.

• Call center experience/high call volume environment/urgency or time sensitive environment

• Any sort of reporting/data collection/data entry (strong excel)

Strong communication skills (must be able to speak clearly over the phone/communicate effectively) · Prior military experience

• Understanding of supply chain/warehouse/logistics environment

Medical industry knowledge/previous exp at CDC or similar environment