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Job Description

The LA Customer Support Technician serves as the primary desktop support specialist for the Los Angeles office, delivering prompt and effective technical assistance to office users. This position is responsible for troubleshooting and resolving issues related to desktops, laptops, mobile devices, and office peripherals. Reporting directly to the Service Desk Manager, the technician ensures a high level of customer service and collaborates closely with IT teams to maintain the office’s technology infrastructure. The role requires strong problem-solving skills, attention to detail, and a commitment to supporting the dynamic technology needs of the LA office.

Key Responsibilities include providing frontline technical support and troubleshooting for desktop computers, laptops, mobile devices, printers, and other office technology.

Responsibilities:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred).

- 3-4 years technical support work experience.

- Demonstrate excellent verbal and written communication skills.

- Excellent interpersonal skills for interaction with internal and external staff.

- Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.

- Familiarity supporting Office 365 services like email, Outlook, Word, Excel

- Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box

- Strong interpersonal skills with the ability to build and cultivate relationships. - A+ certification a plus.

- Knowledge of the music industry preferred.