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Job Description

The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.

The Office of Global Affairs (OGA) is a catalyst and a hub for all things global at the UW, connecting the diverse internal and external networks of scholars, students, and community leaders engaged with international issues. OGA’s major activities include:

+ Initiating and supporting scholarly research on global issues across campus units and departments, disseminating information about relevant faculty expertise, funding opportunities, and institutional ties abroad.

+ Providing a portal through which external stakeholders - including business leaders, representatives of local, regional, and national government, NGO activists, international alumni, and ethnic and cultural affinity communities - can learn about and participate in campus activities and resources.

+ Serving as a central guide and resource for developing and successfully implementing study abroad program, collaboration with international scholars, the conduct of global research, and the design and nurturing of foreign institutional partnerships.

+ Supporting UW community members in planning and carrying out UW’s international scholarship and business in a safe, productive manner.

To facilitate these functions, OGA has five main areas of responsibility: administration of study abroad; support for international research; oversight of UW's centers and offices abroad; management of UW international relations and protocols; and coordination of strategic initiatives in the key areas of global health, global environment, global technology, global development challenges, and global cultural change.

**This is a Programs Operations Specialist position in UW Study Abroad, within the organization of the Office of Global Affairs.** This position manages a portfolio of UW study abroad programs under the general direction of the Assistant Director. It involves extensive work with UW faculty and staff, international education partners, and program management. This position’s working title is Program Specialist.

The Student Programming Team Program Operations Specialist requires a pro-active, organized and creative person with strong communication and problem-solving skills. The individual must be an effective planner, highly organized, and work without close supervision. They must manage and coordinate large amounts of information and effectively work with others on the Student Programming Team, faculty, department chairs, and university staff, as well as with students from a wide variety of cultural, ethnic, educational, and economic backgrounds. This position will directly advise students, create content for outreach and advising, and work with student applications through our online application management system (Terra Dotta).

JOB DUTIES:

Program Administration and Development:

Manage a suite of programs. Depending on the types of programs the Program Operations Specialist supports, duties include but are not limited to:

+ Manage a portfolio of study abroad programs as determined by the Assistant Director in consultation with the Student Programming Teams and UW Study Abroad leadership. These programs could be faculty-led programs, inbound or outbound exchanges, partner programs, or internships as needed;

+ Advise faculty, academic departments, and administrative units on program operations, program processes, and both UW and UW Study Abroad specific policies;

+ Guide campus partners through the steps necessary to develop and launch a study abroad program ;

+ Support the programs from the proposal review phase (if applicable) or application phase to the final wrap-up and evaluation;

+ Work with contacts on campus and worldwide to build relationships of benefit to UW Study Abroad and our students;

+ Review programs for student health, risk, and safety issues. Advise campus and international partners on program activity planning;

+ Advise students about study abroad opportunities and scholarships to support their goals. Identify options that meet students’ personal and academic objectives. Provide guidance about application processes, academic credit, enrollment, pre-departure planning, foreign visa applications, and funding opportunities. Select students for participation if applicable;

+ Work closely with UW academic and administrative units to inform them about current UWSA programs/processes and to problem solve;

+ Ensure that all program brochures, study abroad budget sheets, application instructions, application open and close cycles, and student records for programs are efficiently managed, instructive, accurate, current, and clear.

+ Make updates according to the student programming team master calendar;

+ Collaborate with UWSA team to develop systems and resources to support study abroad students (outbound and potentially inbound) and ensure consistency in the way that advising services and scholarship resources are delivered;

+ Respond to a high volume of email, phone calls and visits.

Student Programming Team Duties:

Under the supervision of the Assistant Director, the Program Operations Specialist will actively be involved in some or all of the following:

+ Participate in the development of UW Study Abroad’s operational policies, procedures, and activities. This task may require coordination with other UW units, especially the Registrar’s Office, Financial Aid, academic departments, and the Global Travel Health & Safety Team

+ Assist in developing a strategy for reaching enrollment and interest goals in study abroad programming;

+ Collaborate with the UWSA student programming team to develop training models and ongoing modules for more precision in student advising;

+ Coordinate, assist with, and present at events, workshops, and orientations;

+ Provide assistance to faculty, staff and partners to ensure compliance with state and federal laws, UW policies and procedures, and NAFSA/FORUM best practices;

+ Develop and create promotional materials including brochures, posters, and web pages used to advertise and market study abroad options to students;

+ Perform maintenance tasks in Terra Dotta specific to programmatic and team needs, including checking in proposals, opening programs, creating cost sheets, creating and updating templates;

+ Provide general study abroad advising across all program types;

+ Support other operational and/or administrative duties as assigned.

Working Group and General Office Duties:

+ Participate and contribute to one or more office-wide working groups (e.g. Strategic Planning, Sustainability, Race & Equity, Internal Culture, etc)

+ Participate in Withdrawal/Emergency Withdrawal review processes

+ Supervise student workers (if applicable)

+ Other projects as assigned.

Minimum Requirements:

+ Bachelor's Degree

+ 1 year of work experience with international education or a related field.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired qualifications:

+ Higher education experience

+ Strong communication skills

+ International experience

+ Demonstrated the capacity to identify, initiate, and implement business process improvements

+ Experiences with MS Word and Excel, Terra Dotta, Wordpress, institutional student databases and other administrative systems are preferred qualifications.

Compensation, Benefits and Position Details

Pay Range Minimum:

$54,204.00 annual

Pay Range Maximum:

$57,600.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 (https://policy.uw.edu/directory/po/executive-orders/eo-81-prohibiting-discrimination-harassment-and-sexual-misconduct/) .

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.