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Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, November 16, 2025

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

This position is responsible for overseeing the management and cadence of Residential Solutions’ communication and training. Residential Solutions (RS) offers non-regulated Home Protection plans to Duke Energy and Piedmont Natural Gas (PNG) customers. Normal responsibilities include the development of communications plan to provide consistency, continuity and transparency within RS and other Duke organizations. The candidate must be strong at story telling to successfully convey the organization’s key strategic initiatives and roadmap to leadership and stakeholders. The candidate must be fluent in all communication methods and competent with related tools and software. This position collaborates with cross functional teams and provides leadership and guidance to others without having formal management or supervision responsibilities. The position will work closely with internal and external teams to successfully manage communication and training to support long-term growth.

Responsibilities

Design, Manage, and Implement Training/Communication Strategies

+ Manage the team’s capacity based on a comprehensive calendar of resource demands including learning grids by department, programmatic plans, project dates, communication objectives, rhythms by channel, and organizational marketing / communication rhythms.

+ Manage the execution of processes necessary to deliver a multi-faceted learning model across multiple channels, various business groups in varied delivery form and format as necessitated by the target audience.

+ Supply leadership team with a capacity calendar identifying key deliverables by department, by channel, by position and all necessary communication rhythms.

+ Manage the talent system by providing role clarity, actively coaching performance, plan transition of necessary skills, build critical competencies, and outline a learning and development path by position and individual team member.

Provide Support and Communication to Leadership

+ Develop communication materials that support RS leadership for various meetings

+ Communicate best practices to support long-term organizational learning.

+ Partner with RS group leaders by providing learning perspective/advice regarding a group’s learning requirements, related learning plan, learning grid by position, manager best practices, key metrics/measurements, and applicable communication / cascade plans.

+ Work in conjunction with other team members to gain the internal customer perspective.

+ To have a point of view and educate, model and reinforce the adult learning process.

Communication & Relationships

+ Develop a communication cadence to address the various constituencies within the RS community, including but not limited to: Internal/external centers, enrollment center, ELT, department supervisors, and line level staff.

+ Partner with RS leaders to maintain a SharePoint Site, which serves as repository for specific learning materials, promotions, consumer responses, results, sales tips, overall best practices, and current information regarding RS products/services,

+ Develop and implement supplemental training to support RS programs within Enrollment Center and Contact Center Operations (CCO) organizations.

+ Supply subject matter expertise for the CCO design developers creating residential solutions training materials.

Change Management

+ Drive the rhythms and inputs necessary to establish and maintain execution of designed learning.

+ Participate in activities around the development of business plans and channel strategies.

+ Partner with RS leadership team to create a holistic operational / promotional/ communication plan.

Basic/Required Qualifications

+ Bachelor’s degree in Business Administration, Engineering, Marketing or related degree and 3+ years work related experience OR

+ High School/GED degree and 10+ years work related experience in lieu of a degree.

Desired Qualifications

+ Prior experience managing internal communications.

+ Skilled at visual storytelling using tools such as Microsoft PowerPoint.

+ Comfortable communicating with all levels of an organization, including senior leadership.

+ Skilled at adapting communication styles based on audience.

+ Accomplished at conceptualizing and creating creative, professional communications and presentations that are presented to business partners, clients or Executive Management.

+ Proven ability to translate concepts and information into clear, concise, and inventive images.

+ Proven experience managing project schedules, priorities, and deadlines.

+ Experience communicating professionally with varied customer segments

+ MBA or other advanced business or marketing related education

+ Proficient in Microsoft Office software tools.

+ Proven project management skills.

+ Demonstrated ability to learn new systems.

+ Experience successfully working in a team environment to achieve shared goals.

+ Experience working in utility regulatory environment

+ Comprehensive financial and business acumen

+ Facility management, product management, program management, energy management, project management or process management experience.

+ Multi function or multi-departmental experience

+ Demonstrated experience in change management, process integration and implementation and supervisory or management experience

+ Business operation experience

+ Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy

Working Conditions

+ Normal office environment with some travel, including overnight travel and site visits.

+ Long periods of sitting and extended use of computer and phone use.

+ Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.

+ Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.

#LI-AB1#LI-Virtual

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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