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IT Infrastructure Engineer

Job Summary

*This is a full-time, hybrid position. During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location in Ann Arbor, MI. Following, working on-site will be required for a minimum of 2 days per week.

Come join Merit Network, Inc. - The nation's premier Research and Education Network, providing technology services to Michigan's public universities, colleges, K-12 organizations, libraries, state government, healthcare and other Michigan non-profit organizations!

This mid-level position is an excellent opportunity for anyone looking to broaden their IT experience and Linux server administration skills in a flexible, growth-focused organization. You will get hands-on experience with implementing, maintaining, managing, and automating application and infrastructure servers and services while working directly with passionate professionals. As an IT Infrastructure Engineer you'll assist in building, tuning, and upgrading servers, evaluating new technologies, performing security evaluations and improvements, and supporting team, department, and organizational goals. Join our experienced, inclusive team and be a part of the future of technology in Michigan and beyond!

Reporting to the IT Manager, you will be instrumental within the Information Technology Team with providing large-scale, high-volume infrastructure and end-user services in support of Network, Security, and Community services for the higher education and public sector community. Some of those services include Broadband Internet Service (https://www.merit.edu/solutions/networking-security/internet/) , GIS & Data Analysis (https://www.merit.edu/solutions/professional-services/gis-data-analytics/) , the Routing Assets Database (RADb (http://radb.net/) ), and Network Research (https://www.merit.edu/research/) .

To learn more about Merit Network, please visit our website: https://www.merit.edu/

Have questions about the role or want to learn more before applying?

Join our informal, open-forum Zoom sessions to connect with the hiring team! Drop in at any time during the hour and stay as long as you'd like - whether you have specific questions or just want to listen in.

Thursday, November 13 | 12:00 PM - 1:00 PM EST | Click here to join Thursday's Zoom Meeting (https://umich.zoom.us/j/6534514715?omn=95039248901&jst=2)

Responsibilities*

Essential functions for this position are followed by an (E).

As the IT Infrastructure Engineer, this position?s key responsibilities include:

Operational Support Activity (60%):

+ Support, maintain, and secure our core Linux server infrastructure and applications, including Puppet configuration automation, Nagios, RabbitMQ, and other application servers. This will include performing OS upgrades and deployments, patching, automation, monitoring, configuring, performance and security tuning, documentation, and backups. (E)

+ Maintain and enhance the stability, security, and performance of our VMware environment to include maintaining software and hardware, evaluating performance, and enhancing the operational security and reliability. (E)

+ Develop, test, implement, and document scripts and tools for system management and automation. (E)

+ Evaluate, install, configure, test, debug, and document commercial and open source server and cloud applications. (E)

+ Participate in the rotating IT on-call for production systems/applications, including problem investigation, escalation, resolution, and communication both internally and with external stakeholders. (E)

IT Engineering and Service Development (30%):

+ Lead the technical planning and implementation of critical infrastructure projects. This includes developing comprehensive project plans, defining migration strategies, deployment and testing, and establishing rollback procedures. (E)

+ Design and implement configuration management and automation solutions to achieve consistency and scalability. (E)

+ Collaborate with cross-functional teams to integrate, test, and roll out new network, security, and application services into the production environment. (E)

Miscellaneous (10%):

+ Remain current on new infrastructure and enterprise technologies.

+ Independent effort discovering and evaluating new tools, applications, and services to help improve team, department, and organization operations and to inform future technology use.

+ Participate in professional development activities to continually improve skills and knowledge in the areas of IT services and member support.

+ Occasional end user support when needed, to include answering questions, troubleshooting and resolving access issues, and other user support operations as needed.

+ Other responsibilities as-needed.

Other Duties

Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of you for this job. Responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

You have no supervisory responsibilities, however at times will direct the work of others within the scope of project management activities.

Work Environment

This job operates in a professional office environment. You will routinely use standard office equipment such as computers, phones, photocopiers, cloud-based systems, and AV/teleconferencing software & equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee (with or without accommodations) to successfully perform the essential functions of this job.

Employees must frequently work at computer stations, answer telephone calls, emails, and/or other forms of customer/client communication. Employees may on occasion be required to move items up to 50lbs, or more with additional assistance.

Required Qualifications*

+ Bachelor's degree in Computer Science, a related field, or equivalent combination of education, certification, and experience

+ 2+ years prior experience administering and troubleshooting Linux servers from the CLI using configuration automation tools such as Puppet or Ansible, bash scripting, cron, and other system binaries

+ 2+ years systems/software support in a business environment with a comprehensive knowledge of software applications

+ 2+ years prior experience working with and troubleshooting end-user issues

+ Proven experience with administration, tuning, and maintenance of VMware or similar hypervisor platforms

+ Experience administering, maintaining, and optimizing databases (e.g., PostgreSQL, MSSQL, Oracle)

+ Practical experience configuring and managing infrastructure monitoring/analysis systems (e.g., Nagios, Zenoss) and reporting and collection tools (e.g., Grafana, Graylog)

+ Experience maintaining and managing enterprise and public DNS services

+ Experience with TCP/IP networking concepts and troubleshooting, to include analyzing packet dumps, configuring and troubleshooting firewalls (host and edge), and managing L2 & L3 networks

Desired Qualifications*

+ Experience AMQP/STOMP messaging platforms (RabbitMQ)

+ Experience with Ruby, Python, and PHP

+ Experience using source code control systems (Git, SVN, Bitbucket, etc.)

+ Experience administering and troubleshooting Debian, Ubuntu, Red Hat, and CentOS operating systems

+ Experience administering DNS, LDAP, RADIUS, and other server technologies

+ Experience with public cloud or research cloud computing and storage platforms (examples: AWS, Azure, GCP)

+ Knowledge of the Atlassian suite of products (Jira, BitBucket, Confluence)

+ Experience working with higher education, K-12 educational institutions, libraries, research institutions, governmental organizations, and other public sector non-profit organizations is a plus

Modes of Work

This is a full-time, hybrid position. Though the typical work schedule is 8am - 5pm, Monday through Friday for most staff, your work schedule will be determined with your supervisor and may change if necessary.

During your 6-month probationary period, you will be required to work on-site for at least 3 days per week at Merit's office location:

880 Technology Dr., Suite B

Ann Arbor, MI 48108

Following, working on-site will be required for a minimum of 2 days per week determined in partnership with your supervisor. In addition, ad-hoc on-site meetings and events may be needed with adequate notice provided.

Positions that are eligible for hybrid or remote work modes are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

There may be some occasional work required outside of the established schedule, which may include evenings, weekends and holidays.

Travel

Some travel within and outside of Michigan will be required.

Additional Information

Starting salary range is** **$68,000 - $75,000** **, depending on experience and credentials.

Enjoy comprehensive benefits that support your health, well-being, and future, including:

+ Full access to medical and dental insurance for you and your eligible dependents

+ Generous 2:1 retirement matching to help you plan for your long-term goals

+ Paid vacation, sick time, holidays, and additional paid time off to support work-life balance

+ Access to a variety of well-being programs, resources, and campus perks

+ Professional development opportunities and educational assistance to further your career

+ And more-discover the complete benefits package at careers.umich.edu/benefits

If you have any other questions regarding this role, please contact [email protected] .

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

270707

Working Title

IT Infrastructure Engineer

Job Title

UNIX Systems Admin Inter

Work Location

Ann Arbor Campus

Ann Arbor, MI

Modes of Work

Hybrid

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Affiliated It Orgs

Department

Merit Network

Posting Begin/End Date

11/10/2025 - 11/19/2025

Salary

$68,000.00 - $75,000.00

Career Interest

Information Technology