• Contact Center Specialist

    Urology Clinics of North Texas (Denton, TX)


    Contact Center Specialist

    Job Details

    Job Location

     

    3537 S Interstate 35 E Suite 315, Denton, TX 76210 - Denton, TX

     

    Remote Type

     

    Fully Remote

    Description

    Fully remote position (after completing the training program)

     

    Note: The training program is mandatory, in-person training in Dallas TX. Training will last 8 weeks, and mileage is reimbursed for staff that live more than 20 miles from the training site.

     

    Job Description: Urology Clinics of North Texas is seeking a dedicated and motivatedContact Center Specialistto join our team. This individual will play a key role in delivering exceptional customer service to patients, ensuring smooth scheduling, and supporting the needs of our clinical staff and physicians. If you're a problem-solver with excellent communication skills and a passion for helping others, we want to hear from you!

    Key Responsibilities:

    + Schedule a high volume of patient appointments efficiently, in a friendly and professional manner.

    + Provide outstanding customer service to patients, co-workers, and physicians, ensuring every interaction is respectful and positive.

    + Accurately schedule new and established patient appointments using the office's electronic system, adhering to physician guidelines and templates.

    + Reschedule or cancel appointments as needed based on physician schedule changes, notifying the appropriate clinic personnel and documenting changes in the E.H.R. system.

    + Verify and update patient demographic information, including insurance details, in the E.H.R. system.

    + Review patient medical charts to ensure appointments are scheduled according to the physician's guidelines.

    + Follow up with patients who missed appointments in the previous week to reschedule and update charts accordingly.

    + Adapt to frequent changes in daily schedules and manage them efficiently.

    + Assist with special projects assigned by the Administrator or management team.

    + Perform any other related tasks or duties as necessary.

    Qualifications

    Qualifications:

    + High school diploma or GED required.

    + Proficient typing skills.

    + Excellent grammar, spelling, and written communication abilities.

    + Strong interpersonal and communication skills, with the ability to interact effectively with a diverse group of patients and staff.

    + Ability to handle a high volume of work and prioritize tasks effectively.

    + Detail-oriented, with a commitment to accuracy in all aspects of the role.