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Program Manager RN-Patient Safety/Process Improvement EX

UnityPoint Health Finley Hospital

1 Positions

ID: 46095203

Posted On 11/05/2025

Job Overview

+ **Area of Interest:** Nursing

+ **FTE/Hours per pay period:** 1.0

+ **Department:** Quality Improvement

+ **Shift:** Days, Monday - Friday, for 80 hours per pay period.

+ **Job ID:** 174212

Overview

This position provides leadership of two areas: Patient Safety and Process Improvement initiatives.

Patient Safety: This person is responsible for working collaboratively with key leaders across the market and enterprise for the purpose of measurably improving patient safety and reducing patient harm/errors. This requires responsibility for performing Patient Safety Investigations and for supporting and performing patient safety event data analysis and activities that support UnityPoint Health (UPH) safety initiatives. This position assists in the resolution of safety issues/concerns by facilitating root cause analysis and action planning with cross-functional teams, leading them through process improvement activities utilizing evidence-based quality improvement tools and methodologies.

Process Improvement: This person is responsible for helping to build an organization-wide culture of continuous improvement. To do this, this position partners with key stakeholders to lead improvements. Additionally. This position supports staff within each department as they embed improvement tools and methodologies into their culture. This position utilizes a variety of Six Sigma, Lean, Process Mapping and Change Management tools to accomplish these objectives. It is of utmost importance this position excels in relationship building and focuses on top notch customer service.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program.

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Lead patient safety strategy / Resource for patient safety

+ Provides feedback to update the UPH system plan as needed.

+ Work closely with Risk Management, other market Patient Safety leaders, and UnityPoint Health Leadership, to conduct an annual assessment of patient risks and recommends patient safety goals.

+ Keep abreast of federal reporting regulations and guidelines related to patient safety.

+ Coordinate organizational response to regulatory standards related to patient safety including but not limited to DNV/CMS requirements.

+ Serves as Just Culture Champion and provides education as needed including new staff, leaders and others where needed.

+ Serves as a subject matter expert in patient safety science (ie Human Factors Analysis) and provides internal consultation and education/training as needed.

+ Facilitates prevention, identification and reporting of patient safety issues and problems, role-modeling nonpunitive approaches to improvement.

Clinical Safety Event Identification & Investigation

+ Reviews daily RL report listings for potential clinical Serious Safety Events (SSE) and initiates appropriate notifications and initial review.

+ Determines initial SSE event classification level.

+ Leads patient safety investigations including chart reviews, staff and provider interviews, collection/analysis of other relevant documents.

+ Identifies contributing factors such as staffing levels, environmental factors, human factors etc.

Root Cause Analysis Facilitation & Corrective Action Planning/Implementation

+ Leads and facilitates cross functional teams in the completion of RCAs for defined SSEs.

+ Assures completed RCAs including the Action Plan are shared with the Critical Event Committee (CEC) and when appropriate the UPH CEC.

+ Coordinates monitoring and action plan tracking for serious safety events and reports follow-up as appropriate.

Lead Process Improvement/Resource for Process Improvement

+ Partners with key stakeholders and managers and provides consultation as a subject matter expert.

+ Investigates core business processes and develops recommendations for improvement and facilitates implementation to resolve matters of significance on behalf of management.

+ Effectively facilitates a variety of audiences through a variety of methods.

+ Carries out major assignments in conducting operations by improving processes and efficiencies.

+ Partners with Analytics or Quality to support data collection and analysis.

+ Organizes work efforts and accountability in a project environment

+ Prepares documentation and supplies.

Process Improvement:

+ Training of Improvement Tools and Methodologies.

+ Strong understanding of process improvement tools, methodologies and UPH Management System.

+ Ability to mentor staff.

+ Easily translates process improvement to individual needs with staff.

Qualifications

Minimum Requirements

Identify items that are minimally required to perform the essential functions of this position.

Preferred or Specialized

Not required to perform the essential functions of the position.

Education:

Bachelor’s degree in Nursing

Master’s Degree

Experience:

Minimum of five years of healthcare experience.

Basic understanding of care processes provided in multiple sites of care.

Prior healthcare leadership responsibility. Knowledge of rapid cycle improvement theory and human factor principles.

Experience in patient safety or patient care performance improvement or relevant area.

License(s)/Certification(s):

Current licensure in good standing to practice as Registered Nurse in Iowa.

Valid driver’s license when driving any

vehicle for work-related reasons.

Certified Profession in Patient Safety (CPPS)

Just Culture Certification

Six Sigma Black Belt, Lean or Adaptive Design certification

Knowledge/Skills/Abilities:

Excellent verbal and writing skills.

Advanced interpersonal communication skills to provide effective consultation and collaboration.

Ability to relate to clinicians and support staff with diverse backgrounds.

Ability to organize and define problems, develop strategies, and carry out action plans.

Analytical skills to interpret trends and analyze data.

Capable of exercising sound judgment and making independent decisions.

Ability to adapt to a complex organizational environment.

Other:

Use of usual and customary equipment used to perform essential functions of the position.

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

168

Job REQ #

46095203

\# Positions

1

Start Date

20251105

End Date

20251210

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

* Foster Unity

* Own the Moment

* Champion Excellence

* Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees.  Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients.  We have consistently been recognized as a leader in health care.