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+ Area of Interest: Patient Services

+ FTE/Hours per pay period: 1.0

+ Department: Rev Cycle Training and Sys Sup

+ Shift: M-F, 8-5 Standard Business Hours

+ Job ID: 174271

Overview

Our Revenue Cycle Informaticists play a vital role in connecting people, process, and technology as part of our Epic support team. In this role, you’ll train and support staff on Epic’s registration, scheduling, and billing functionality, ensuring they have the knowledge and confidence to use the system effectively. You’ll also serve as a bridge between IT and end users, helping to translate technical solutions into practical tools that improve daily workflows. Collaboration is key — you’ll work closely with cross-functional teams to optimize processes, enhance the user experience, and ensure the system supports the organization’s revenue cycle goals.

Hours: Monday-Friday, standard business hours

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.   Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program .

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family .

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

Client/End User Education

+ Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum

+ Provide educational updates on registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or using remote technology - May assist with education programs for other end users/modules as needed.

+ Assist with the development, maintenance, and implementation of training materials, communications and procedures related to registration/scheduling/billing applications

+ Coordinate training programs with the various functional departments to achieve and reinforce organizational goals - This may include programs specific to insurance, payment collection, and customer service

+ Participate in pre-planning and on-site support activities associated with the onboarding of new departments

+ Provide consistent and as-needed support for new hires with a focus on retention

+ Facilitates in-person mentor sessions and competency assessments

+ Identifies barriers and optimization opportunities/collaborates with Senior Informaticists, Revenue Cycle Leadership, and Operational leaders to implement solutions

Assessment/Planning

+ Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency

+ Interact with management to monitor effectiveness of training efforts

+ Monitoring includes routine review of work queues, dashboards, reports, or other key workflows/functions

+ Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs

Customer Service/Technical Support

+ Monitors downtime preparedness for operational departments - Collaborates with operational departments to ensure testing is completed as designated by Epic and UnityPoint Health IT

+ Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements

Qualifications

+ Two years of reimbursement/billing and/or clerical experience in a healthcare setting

+ Experience with electronic health record functionality