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Job Description

The Concessions Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.

Job Responsibilities

Concessions Operations & Execution

+ Oversee daily operations of all concessions stands, portable locations, and specialty outlets throughout the venue.

+ Ensure all locations are properly staffed, stocked, set, and ready for service each event day.

+ Maintain food safety, sanitation, and equipment standards across all concessions areas.

+ Partner with culinary teams to execute menus, product offerings, prep levels, and service flow plans.

Inventory & Financial Controls

+ Manage inventory processes?including ordering, receiving, transfers, weekly counts, and reconciliation.

+ Monitor product usage and implement strategies to reduce waste, prevent product loss, and ensure accurate COGS.

+ Analyze sales trends and adjust pars to ensure product availability without overstocking.

+ Responsible for monitoring stand sheets, cash handling procedures, and adherence to Aramark financial policies.

Labor Planning & Staffing

+ Build and execute labor plans for all concession events, ensuring coverage aligns with forecasted volumes.

+ Coordinate with HR, staffing teams, and NPO (non-profit) groups to meet labor needs across all locations.

+ Track labor performance, manage OT, and make real-time staffing adjustments during events.

+ Train and develop supervisors, stand managers, and hourly staff to maintain consistency in operations.

Employee Relations & Leadership

+ Lead, coach, and support a diverse workforce including part-time employees and volunteer groups.

+ Address and escalate employee relations issues appropriately, working closely with HR when needed.

+ Foster a positive and inclusive work environment focused on teamwork, communication, and service.

+ Provide performance feedback, corrective action, and recognition to drive engagement and accountability.

Guest Experience & Client Partnership

+ Maintain a visible presence in locations on event days?supporting staff, resolving issues, and ensuring top-tier service.

+ Build strong relationships with IMS leadership and Aramark partners to deliver client satisfaction.

+ Implement best practices in concessions service, speed of service, and guest flow.

Administrative & Compliance

+ Support wage & hour compliance, scheduling practices, and timekeeping accuracy.

+ Oversee payroll review and approval for concessions employees.

+ Ensure adherence to all health, safety, and compliance standards.

+ Assist with special projects, preseason planning, and race-week operational setup.

This job profile does not contain a comprehensive listing of all duties and responsibilities. Duties may change or be assigned based on business needs.

Qualifications

Requires at least 1 year of experience

Requires at least 1 year of experience in a management role

Bachelor's degree or equivalent experience preferred

Strong interpersonal skills

Ability to maintain effective client and customer rapport for mutually beneficial business relationships

Ability to demonstrate excellent customer service using Aramark's standard service model

Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers

Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.

Must be able to stand for extended periods of time.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .