"Alerted.org

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen! From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Job overview and responsibilities

The Senior Manager is responsible for partnering with diverse functional analytics teams and business units to enhance decision-making by transforming data into actionable insights and embedding those insights into the company’s operations. In collaboration with analytics teams, plays a key role in identifying critical business KPIs, uncovering trends and root causes, and utilizing analytics to drive business transformation. This includes ensuring that areas such as reliability, planning, and execution are optimized through data-driven strategies.

Team Leadership and Development

• Lead, mentor, and develop a high-performing analytics team, fostering a culture of innovation, collaboration, and data literacy. Ensure the team is equipped to meet evolving business needs and deliver impactful insights

Strategic Leadership and Collaboration

• Lead and partner with cross-functional analytics teams and business units to drive the integration of data-driven insights into business operations, ensuring alignment with the company’s strategic goals. Foster collaboration to transform analytics into actionable business strategies that enhance decision-making and operational efficiency.

Data-Driven Strategy Execution

• Ensure that insights from analytics are effectively integrated into operational processes. Focus on optimizing key areas such as reliability, planning, and execution by implementing data-driven strategies that support business objectives and continuous improvement.

• Complete ad hoc analyses as needed or short projects as requested by upper management timely and with quality. Build and deliver presentations to all levels of leadership to communicate actionable outcomes with easy to interpret visualization and practical recommendations.

Business Insights & KPI Development

• Oversee the identification and development of critical business KPIs. Work closely with analytics teams to uncover trends, root causes, and insights, translating data into recommendations that drive business outcomes and transformation.

Continuous Improvement & Innovation (10%)

• Promote and lead initiatives that drive continuous improvement in analytics methodologies, tools, and technologies. Stay informed on industry trends to ensure the team leverages cutting-edge analytics practices to support business transformation.

NOTE: This position is based at the CSC-Willis Tower building in Chicago, IL and considered a hybrid work schedule with 3 days in-office.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or equivalent work experience

• Field of study in Engineering, Quantitative Field or related experience

• 3+ years of experience leading professional teams to build large-scale analytics models

• 1+ year of managerial/supervisory experience

• Demonstrated ability to influence business strategy with application of analytics

• 5+ years of demonstrated experience at application of successive levels of quantitative and analytical fields (e.g. IE, OR, Statistics, ML/AI, Financial Modeling, etc.)

• Comfort prioritizing several projects simultaneously

• Experience taking projects from the exploratory phase to implementation

• Understanding, quantifying, and solving complex airline operational issues

• Strong analytical ability, application of analytical and pro-active thinking to solution of a business problem to ensure practical, robust, appropriate, value-add business solutions. Knowledge/familiarity of using and/or driving work on Big Data ecosystems

• Ability to analyze complex, high-volume, high-dimensionality data from various sources to highlight previously unknown patterns and relationships

• Demonstrates flexibility, creativity and innovation in generating solutions and recommendations

• Aptitude communicating complex quantitative analysis in a clear, precise, and actionable manner

• Strong interpersonal and people skills; excellent consulting and communication skills. Adept at building relationships required for reliable airline operations

• Able to adapt to changing business environment. Able to influence business strategy and act as a thought partner

• Must be willing and able to work at the CSC-Willis Tower building in Chicago, IL as a hybrid work schedule 3 days in-office

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree or equivalent work experience

• In-depth experience or end to end understanding of at least one business area from the following Tech Ops, Airports, NP, NOC and Crew/Inflight

• Knowledge and hands-on experience with Foundry

• 3+ years of airline business experience

• Expertise in at least one statistical analysis package in Python, R, SQL

The base pay range for this role is $137,275.00 to $178,670.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.