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Customer Service Coordinator

Job ID

247191

Posted

10-Nov-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management, Customer Service

Location(s)

San Diego - California - United States of America

Global Workplace Solutions (GWS)—Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high level of downstream accountability, resulting in agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our best-in-class services, which include ESG, security consulting, workplace strategy, and workplace experience.

About the Role:

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

What You'll Do:

+ Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

+ Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.\

+ Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

+ Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

+ Contacts customer for additional information and communicating the steps in the work order process.

+ Runs, reviews, and distributes various customer service reports as necessary.

+ May generate and dispatch service request work orders for completion by vendors.

+ May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

+ Provides informal assistance such as technical guidance and/or training to co-workers.

+ Other duties may be assigned.

What You'll Need:

+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

+ Experience with CMMS

+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Call Center experience preferred. Minimum two years of related experience.

+ Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

+ Ability to calculate simple figures such as percentages.

+ Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

+ Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

+ Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Help Desk position is $45,000 annually, and the maximum salary for the Help Desk position is $50,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience

**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

**Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)