• Technical Support Analyst (Part-time)

    Motion Recruitment Partners (Anderson, SC)


    Technical Support Analyst (Part-time)

     

    Anderson, South Carolina

     

    Onsite

     

    Contract

     

    $23.71/hr - $27.1/hr

     

    Our client is looking for a Technical Support Analyst for a 3-month contract in Anderson, SC 29624.

     

    Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

     

    Contract Duration: 3 Months

    Required Skills & Experience

    + Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.

    + 2+ years of experience.

    + Knowledge of the assigned area.

    + Desktop and/or Infrastructure support experience.

    + Account Specific Training or CertificationTechnical writing competency.

    + Coding/programming competency.

    + Cloud & SaaS services competency.

    + Sound understanding of customer support, operations, and processes.

    + Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.

    + Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.

    + Demonstrated capability to achieve results in a fast-paced, client-driven environment.

    + Strong desire and enthusiasm to serve customers.

    + Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.

    + Working knowledge of the Microsoft Office application suite, including MS Outlook.

     

    What You Will Be Doing

    Daily Responsibilities

    + Acts as a single point of contact for the intake, triage, and resolution of incidents and the management of requests.

    + Ensure prompt service delivery to end users through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk-up).

    + Aims to resolve all tickets within the team’s scope of responsibility, or ensures that all items are correctly reviewed, updated, and reassigned to other appropriate IT teams.

    + Manufacturing setting tasks.

     

    Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Kenny Edgerton

    Specialization:

    + Technical Support