• Customer Service Representative

    Robert Half Office Team (Manchester, NH)


    Description

    We are looking for a dedicated Customer Service Representative to join our team in Manchester, New Hampshire. In this Contract to permanent position, you will play a pivotal role in delivering exceptional service to our customers by addressing their inquiries and resolving issues promptly and with attention to detail. If you excel in communication and thrive in a dynamic environment, this opportunity is perfect for you.

     

    + Serve as the primary point of contact for customer inquiries related to order status, shipping, and delivery issues.

    + Coordinate with warehouse distribution centers to ensure timely picking, packing, and shipping of orders using Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).

    + Collaborate with procurement and sourcing teams to manage vendor relationships and ensure inventory levels meet demand planning requirements.

    + Utilize data analysis skills and tools such as Tableau and SQL to monitor key performance indicators (KPIs), identify root causes of delays or errors, and implement process improvements.

    + Oversee inventory management and control processes, including stocking, materials handling, and warehouse experience to optimize stock levels.

    + Manage freight logistics, including 3PL providers, NVOCC operations, shipping & receiving procedures, and transportation planning for efficient order fulfillment.

    + Assist in contract negotiations with vendors and carriers to optimize pricing strategies while maintaining quality standards.

    + Support demand planning activities by analyzing sales trends, forecasting needs, and coordinating with production planning teams.

    + Contribute to supply chain analytics initiatives aimed at enhancing overall efficiency, cost reduction, and profit & loss management.

    Requirements

    + Proven experience in supply chain management, warehouse distribution, or logistics roles with familiarity in warehouse management systems (WMS), ERP systems (such as Sage X3, SAP or AS400), and transportation management systems.

    + Strong data analysis skills with proficiency in SQL, Tableau, or other analytics tools; experience with data collection and report generation is essential.

    + Knowledge of procurement processes including sourcing, vendor management, contracts, pricing strategies, and category management.

    + Experience with freight forwarding (including NVOCC), shipping & receiving procedures, inventory control, demand planning, production planning, and materials management.

    + Mechanical knowledge related to warehouse equipment such as forklifts is a plus.

    + Excellent negotiation skills coupled with the ability to analyze supply chain data for process improvements.

    + Ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced environment.

    + Strong communication skills for effective collaboration across departments including logistics providers, suppliers, and internal teams. This role is integral to ensuring seamless supply chain operations through proactive customer service coordination combined with analytical insights that drive continuous improvement efforts within our organization.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .