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Description

We are seeking a detail-oriented Desktop Support Analyst in Long Beach, California. This role is an integral part of our client's logistics team, where you will be tasked with resolving various technical issues pertaining to laptops, desktop hardware/software, phone, email, and workstation peripherals. You will also provide support in a Windows 10/11 hybrid OS environment, with an emphasis on Dell technologies.

Responsibilities:

• Troubleshoot and resolve issues related to laptops, desktop hardware/software, and phone systems

• Assist with email problems, specifically in an Office 365 / Outlook environment

• Maintain and repair workstation peripherals and network printers

• Handle service desk tickets efficiently and professionally

• Support remote access/connectivity for team members

• Leverage knowledge of Active Directory in daily tasks

• Ensure the smooth operation of Dell Technologies within the organization

• Monitor and maintain computer hardware across the team.

Requirements

• Proficiency in Computer Hardware, with the ability to troubleshoot and repair issues

• Familiarity with Dell Technologies, including their range of desktops, laptops, and servers

• Experience in managing Active Directory, including user and group management

• Proficient in Windows operating systems, with the ability to perform installations, upgrades, and backups

• Comfortable with Remote Access technologies, with the ability to provide support to remote users

• Knowledge of Office 365, including setup, configuration, and troubleshooting

• Experience with Network Printers, including setup, configuration, and troubleshooting

• Proficient in Outlook, including setup, configuration, and troubleshooting

• Experience in handling Service Desk Tickets, with the ability to prioritize, track, and resolve issues in a timely manner

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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