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**Req Number** 170968

**Department Overview:** Leads digital product delivery for patient engagement and care continuity initiatives post-visit, including MyNorthwell. Focuses on personalized next steps, ongoing communication, and loyalty programs that strengthen long-term patient relationships and optimize utilization of Epic-based and consumer-facing digital tools.

Highly Preferred Skills:

* Experience managing digital healthcare products, ideally in patient engagement or post-visit care.

* Strong understanding of Epic MyChart and/or consumer engagement tools.

* Proven ability to translate patient journey data into actionable product enhancements.

* Experience with loyalty, retention, and communication programs across healthcare or digital consumer industries.

* Excellent cross-functional collaboration skills with marketing, operations, and technical teams to drive adoption.

Job Description

Plans, organizes and evaluates enterprise digital experience features/capabilities and associated business processes from strategy and design through execution. Supports team in facilitating the key activities of business, and coordinating the technical execution. Gains exposure to enterprise strategic priorities, the current digital portfolio, and unique perspectives on digital transformation in Healthcare. Innovates new products, development methodologies, and even implementation/rollout strategies.

Job Responsibility

+ Works with the senior leadership to develop long term digital experience strategic roadmap; collaborates with stakeholder teams to confirm that products as envisioned will support and enhance desired workflows and experiences.

+ Develops business case for the features within the product family and that an analytics strategy is developed to establish the baseline and measure the outcome/value post live.

+ Supports ongoing performance improvement infrastructure, including governance bodies, workgroups, and processes to facilitate a culture and expectation regarding ever-improving outcomes, efficiencies, and experience.

+ Writes, and oversees the writing of, user stories and following the agile development process through user story acceptance.

+ Collaborates with senior leadership to routinely monitor strategic operating goals and objectives, and confirm that ongoing transformation is in alignment with goals.

+ Accesses critical data to support ongoing business analytics and intelligence.

+ Partners with the internal creative design team to develop contemporary and relevant expressions of the brand identity related to the product family and leverages all available digital tools to drive consumer awareness and preference for the brand.

+ Oversees design, implementation, and maintenance of system applications; assists in the development of new monitoring tools and works with necessary parties to implement.

+ Develops internal and external meeting objectives and agendas; assists in enforcement of project deadlines and schedules; develops test cases for system and user testing.

+ Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.

+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

+ Bachelor's Degree required, or equivalent combination of education and related experience.

+ 1-3 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $98,300-$170,100/year

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.