• Desktop Support Technician

    CAI (Trenton, NJ)


    Desktop Support Technician

    Req number:

    R6591

    Employment type:

    Full time

    Worksite flexibility:

    Onsite

     

    Who we are

     

    CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

    Job Summary

    We are looking for a motivated Desktop Support Technician ready to take us to the next level! If you have Dell/HP PC hardware configuration and troubleshooting skills and are looking for your next career move, apply now.

    Job Description

    We are looking for a **Desktop Support Technician** to assist with device provisioning, account setup, software deployment, and cloud integration tasks. This position will be **full-time** and **onsite** **in Trenton, NJ.**

    What You'll Do

    + This role supports enterprise-wide initiatives and will work closely with the System Administrator to troubleshoot issues, manage hardware/software rollouts, and provision access across platforms such as Azure AD, GitHub, Salesforce, and Microsoft 365.

    + Package and deploy software via Microsoft Intune

    + Configure Zscaler Private Access (ZPA) policies and groups

    + Support hardware replacement and device setup

    + Troubleshoot Windows 11 auto-enrollment and security features

    + Assist with Android and cross-device enrollment

    + Migrate users from Avaya to Microsoft Teams Phones

    + Provision and manage accounts across Azure AD, GitHub, Salesforce

    + Respond to Tier 1/2 technical support requests

    + Maintain system setup and support documentation

     

    What You'll Need

    Required:

    + 3 years of IT support or endpoint administration experience

    + Windows 11 OS configuration and troubleshooting skills

    + Dell/HP PC hardware configuration and troubleshooting skills

    + Proficient with Intune AND Azure AD

    + MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution) experience

    + Familiarity with Microsoft 365 account management

    + Experience with ZPA or similar Zero Trust access tools

    + Familiarity with GitHub and Salesforce

    + Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows

    Preferred:

    + Public-sector or multi-project environment experience is a plus

    Physical Demands

    + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

    \#LI-BS1

    Reasonable accommodation statement

     

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

    $35p/h - $43p/h

    The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.