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Outreach Development Corporation

Outreach is a non-profit organization that helps people address issues stemming from substance use and behavioral health disorders by providing the highest quality, life-changing treatment, training, and tools to build healthy lives. Our mission is to inspire individuals and families to achieve a life of unlimited potential. For more information, please visit www.opiny.org .

Position: Account Manager

The Account Manager is responsible for developing new and strengthening existing relationships with external referral sources and cultivating strategic partnerships. He/She will be accountable to drive admission growth based on Outreach’s targets. He/She will act as a liaison between the community stakeholders (“Accounts”) and the internal Outreach programs to increase access and availability of services for at risk individuals. The first objective is for the Account Manager to understand the needs of potential community partners and create solutions that deliver value. As an Ambassador of Outreach it is important that the Account Manager through his/her activities reflect the mission and value of the organization and represent the organization at key community events.

Job Scope:

+ Masters the product knowledge of Outreach’s Programs and Services to include the service offerings, eligibility criteria, referral process and workflows and key contact people.

+ Builds internal relationships with Program Directors and intake teams and works collaboratively to link individuals to the program.

+ Represents organization at outreach events

+ Maps the assigned territory and identifies key stakeholders in target area by referral channel.

+ Develops a Community Action Plan (CAP) to help Outreach achieve its growth targets for the assigned territory.

+ Maintains existing accounts and identifies new accounts.

+ Profiles accounts to understand needs and develops strategies to achieve growth and achieve admission targets.

+ Prospects & wins new accounts by identifying leads, meeting with community stakeholders and converting from a lead into a referral source.

+ Segments market and tailors the strategy and approach by referral channel – i.e., approach may vary for hospitals versus criminal justice accounts.

+ Applies criteria to prioritize accounts and allocates resources and time to accounts of highest strategic value.

+ Builds multi-level relationships between Outreach and the partnering organization.

+ Offers solutions that deliver value

+ Achieves Triple WIN! That benefit Outreach, the Community Partner and the individuals and families we serve.

+ Effective teamwork with operations to advance relationships and deliver an excellent experience.

+ Provides follow up to Community Partners and closes loop on referrals; shares summary reports when appropriate.

+ Builds easy referral workflows to create access and expedite referrals and admissions.

+ Handles objections and ensures that Community Partners and Consumers are satisfied. Work with internal team as needed to resolve any challenges.

+ Communicates with key Influencers and decision makers to make sure they are happy with Outreach’s responsiveness.

+ Negotiates strategically and tactically on behalf of Outreach in order to create valuable partnerships.

+ Manages the closing process and asks for referrals inorder to create access and link individuals to needed programs and services.

+ Promotes Outreach’s continuum of care and cross-sells the different lines of business linking individuals to 1 or more services when appropriate.

+ Monitors results daily, weekly, monthly against target and studies variation to inform strategic direction and allocation of resources.

Supervised by

Director of Business Development/ Community Partnerships

Qualifications

+ High School Diploma/GED Equivalent required

+ Bachelor’s Degree a plus

+ 3-5 years of experience in community outreach and/or sales.

+ Knowledge and experience working with at risk populations a plus

+ Bilingual English/Spanish preferred

SKILLS:

+ Personal qualities of warmth, empathy and sense of responsibility are essential.

+ Flexible individual that can adjust to change.

+ Ability to work in a team setting

+ Ability to multi-task and work well under pressure.

+ Excellent oral and written communication skills

+ Ability to organize, write, and deliver quality presentations

+ Time management. Highly efficient/organized.

+ Demonstrated ability in problem solving and critical thinking.

+ Ability to understand needs of Referrers/ participants and match services to needs

+ Computer literate with proficiency in Microsoft Office Suite.

+ Great follow through on tasks and sense of prioritization.

+ Excellent phone etiquette and customer service.

Position Status

This is a full-time non-exempt position.

Work Environment

This job operates in a professional office environment and outside in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to travel among assigned sites and locations as needed.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Outreach is an equal opportunity employer. The agency does not discriminate on the basis of race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation. Diversity is celebrated as a strength at Outreach.