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Job Description

Job Title: Program Manager (LMSW/LCSW) - Psych Crisis Respite (Rivington) - Full Time - Day

The Program Manager is responsible for the daily management and oversight of the Crisis Respite, a short-term (up to 28 days) therapeutic stay in an unlocked, yet secure setting that promotes rapid stabilization of crises to prevent emergency visits/hospitalizations as well as enable rapid and safe transition from an inpatient level if care to the community.

The Program Manager will directly supervise all professional and para-professional staff, with the exception of RN’s and Psychiatrist, and oversee the operation of the program.

Qualifications

Education Requirements

Master’s Degree in Social Work, LCSW preferred

Experience Requirements

Minimum 5 years clinical experience required

Experience treating persons with severe and persistent mental illness and/or co-morbid SPMI/SUD

Ability/experience with managing interdisciplinary staff

Ability to interface with diverse community organizations

Excellent leadership and advocacy skills

Supervisory experience three years preferred

Licensing and Certification Requirements (if applicable)

LCSW preferred

LMSW Considered

Computer Skills

MS Office Suite (please check one): (basic) (intermediate) (advanced)

General Skills and Competencies

Position requires the ability to lift, push, pull, or move supplies and equipment with or without the use of assisted devices

Handle chemicals and detergents

Must be able to operate automated and technical equipment

Must be able to work rapidly and accurately

Physical stamina, good manual dexterity, visual and aural acuity to perform within parameters of job responsibilities

**Level of Physical Activity Required:** Light Moderate Heavy

Describe Work Environment

Routinely requires physical activity such as lifting, bending, etc

Other conditions include exposure to: Medical/hazardous waste, dust, dirty fumes or odors

Chemicals or corrosives, electrical wires or machinery, sharps and needles

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $78,884.00 - $118,326.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Non-Bargaining Unit, B3Z - Psych Crisis Respite Services RV - BI, Mount Sinai Beth Israel

Responsibilities

Clinical/Technical/Service

Oversees all program activities to assure fidelity/adherence to OMH Guidelines

Directs and supervises staff activities

Supervises client recruitment, assessment and service planning

Supervises programming and milieu activities for clients

Coordinates and collaborates with RN’s and Psychiatrists

Available after hours for on-call supervision

Provides oversight to assure the rules and regulations of the ICR are adhered to by clients and assures required staffing needs are met

Supervises the Administrative Assistant to assure billing is monitored and oversees follow-up of denials

Responsible for maintenance of medical reports

Prepares reports as required by the state and department

Interfaces with diverse community organizations and presents the Crisis Respite to the community

Oversees preparation for annual NYC site survey and OMH survey. Lead team in survey process

Organizational/Managerial

Participates in the department’s performance improvement activities

Maintains patient/employee confidentiality in the management of information

Observes the Health Care System’s compliance policies

Leads organizational and service planning meetings

Oversees billing, monitors % of billable services, oversees follow-up of denials

Oversees and manages staff time off to ensure adequate coverage and productivity requirements

Supervises Administrative Assistant

Maintains knowledge of OMH regulations for Crisis Respite . leads survey preparation and corrective action implementation

Assures that all staff are trained on matters related to Crisis Respite, including , but not limited to, Recovery and Wellness, Substance Use

Recruits staff and discipline of staff

Educational/Professional Development

Participates in the development of other staff members

Meets regulatory, licensure and annual health assessment requirements

Identifies learning strengths and needs

Utilizes learning resources

Attends required OMH trainings. Add additional Communication/Relationship skills here

Communication/Relationships

Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others

Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community

May be required to perform other duties as assigned or perform other duties when necessary

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $78884 - $118326 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.