• Outbound Sales Supervisor

    United Rentals (Charlotte, NC)


    _Great company. Great people. Great opportunities._

    OUTBOUND SALES SUPERVISOR - OUTBOUND SALES TEAM

    If you’d like the chance to make your mark with the world’s largest equipment rental provider, **come build your future with United Rentals!**

     

    As an Outbound Sales Supervisor at United Rentals, you’ll be instrumental in supporting Outbound Sales Reps who are focused on growing rental revenue with new and existing customers through outbound sales and personalized account management. You’ll help manage our customer’s needs regarding new/used equipment sales, OEM parts sales, customer-owned fleet solutions, and OSHA safety courses. You’ll also be responsible for developing and maintaining a team that is goal oriented and sales focused.

    What you'll do:

    + Supervise a team of Outbound Sales Reps in their daily duties and support the Management team

    + Assist with the measurement of job performance based on clearly understood common goals – established key performance indicators

    + Develop Outbound Sales Reps sales acumen by teaching and coaching the reps on the talk tracks

    + Administrative duties include monitoring phone service levels, daily personnel hours including breaks, lunch, arrival times, etc.

    + Responsible for helping to resolve issues where staff needs assistance – following the established escalation process

    + Cross-train staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies

    + Coordinate training and ensure compliance with all department processes and procedures, corporate policies, and relevant government regulations

    + Responsible for driving overall Active Customer Growth, Used Sales and YoY Rental revenue growth for the Book of Business’ assigned to Outbound Sales Reps

    + Other duties assigned as needed

    Requirements:

    + Bachelor’s Degree preferred

    + 5 years industry experience or on the job/in house training

    + Ability to effectively plan, organize, communicate, and delegate

    + Good communication and math skills (abstract reasoning)

    + Problem solving skills and ability to multi-task

    + Working knowledge of MS Excel, Word, PowerPoint, SURI, and general office equipment

    + Strict adherence to the code of business conduct

    + Strong interpersonal skills with emphasis on coaching

    + Ability to multi-task, plan and organize time

    + Valid driver's license with acceptable driving record

     

    _Why join us?_

     

    We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

     

    + Paid Parental Leave

    + United Compassion Fund (http://jobs.unitedrentals.com/creative/culture)

    + Employee Discount Program

    + Career Development & Promotional Opportunities

    + Additional Vacation Buy Up Program (US Only)

    + Early Wage Access through Payactiv (US Hourly Only)

    + Paid Sick Leave

    + An inclusive and welcoming culture (http://jobs.unitedrentals.com/creative/diversity)

     

    Learn more about our full US benefit offerings (http://unitedrentalsbenefits.com/) here.

     

    United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [email protected] for assistance.

     

    At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

     

    _United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability._