• Global Returns Support Rep

    TEKsystems (Phoenix, AZ)


    Job Title: Global Support Team Representative

     

    Experience Level: Entry Level

    Position Overview:

    We are looking for a detail-oriented and customer-focused Global Support Team Representative to join our support operations. This role involves managing email-based support tickets related to equipment returns for our global customer base, including clients in India and Brazil. You will be responsible for creating RMAs, generating return shipping labels, and ensuring timely case resolution.

    Key Responsibilities:

    + Respond to customer inquiries via email regarding the status of equipment returns.

    + Create Return Merchandise Authorizations (RMAs) and generate return shipping labels.

    + Accurately close support cases and maintain documentation.

    + Collaborate with internal teams to ensure smooth and efficient return logistics.

    + Utilize ticketing systems such as Zendesk and Salesforce to manage and track support cases.

    Required Skills:

    + Excellent written communication and email etiquette.

    + Strong customer service and help desk experience.

    + Ability to navigate and manage multiple systems simultaneously.

    + Familiarity with shipping and logistics processes.

    + Proficiency in ticketing systems (e.g., Zendesk, Salesforce).

    Preferred Qualifications:

    + Experience creating RMAs and shipping/return labels.

    + Experience in e-commerce or logistics support.

    + Understanding of global customer service practices, particularly in India and Brazil.

    Top Skills:

    + Customer Support

    + Email Communication

    + Help Desk Operations

    + Written Communication

    + Logistics Coordination

    + Zendesk & Salesforce Proficiency

     

    #westpriority25

     

    Job Type & Location

     

    This is a Contract position based out of Phoenix, AZ.

    Pay and Benefits

    The pay range for this position is $19.00 - $20.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Phoenix,AZ.

     

    Application Deadline

     

    This position is anticipated to close on Nov 14, 2025.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.