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The Graduate Financial Aid Counselor supports Syracuse University's mission to attract and retain graduate students by advising a diverse population of approximately 4,000 enrolled and prospective students on federal and private loans, graduate aid, and financial planning. The role involves guiding students through eligibility, sensitive family financial circumstances, payment options, and academic progress while applying knowledge of rapidly changing federal regulations and institutional policies. Operating in a high-volume, fast-paced environment, the counselor ensures compliance with U.S. Department of Education and University policies, provides individualized advisement tailored to the unique challenges of graduate students, and coordinates with campus partners to resolve concerns. In addition, the counselor represents the office at on- and off-campus graduate events throughout the year, supporting recruitment, retention, and student success.