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Job Type: Full-Time

Position Type: Salary

Reports to: Director of Clinical & Social Services

Pay Rate: $65,000 -$79,500

FLSA: Exempt

EEO: First/Mid-Level Officials & Managers

Revised on: October 31, 2025

ABOUT US

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization responding to the need for low-cost housing. Our mission is to provide safe, affordable housing with supportive services within a residential setting that enhances the independence and dignity of each person. WSFSSH develops, manages, and provides social services in housing for low-income persons, especially those who are older, who have experienced homelessness and who live with mental illness.

Job Summary Under the supervision of the Director of Clinical and Social Service, the Program Director will assure that appropriate facility, staff, programs, and services are available to Center participants Monday-Friday, with the goal of providing services and support to seniors in the Mott Haven community and other nearby neighborhoods.

Please Note: This is a full-time position (5) days a week on-site.

Job Duties & Responsibilities

Responsibilities include but are not limited to:

Supervision

+ Partner with WSFSSH HR Department in recruiting, hiring, and training staff for the Center.

+ Provide ongoing supervision to all staff, interns, students, consultants, and volunteers.

+ Monitor and evaluate staff performance and take appropriate action as indicated.

Services to Participants

+ Responsible for outreach to potential participants.

+ Establish 1:1 relationship with participants.

+ Meet regularly with participants in groups and individually.

+ Respond to grievances.

+ Oversee the case assistance, and recreation/activity programing to assure participant needs are being met.

+ Oversee the meal program to ensure compliance with nutrition standards, participant satisfaction, appealing presentation, and timeliness.

+ Ensure that the appropriate amount of food is prepared for each meal.

+ Crisis intervention as needed.

+ Ensure that all participants and staff are treated with respect and dignity.

Resource Allocation

+ Staffing: Maintain staffing schedule to adequately service participants and meet all applicable NYC Aging, DOH and other regulatory requirements

+ Equipment and Supplies: Implement and/or supervise ordering, repairs, and maintenance

+ Financial: In conjunction with WSFSSH’s accounting office, monitor budgets, spending and on-site financial record-keeping

+ Building and Grounds: Monitor Center space to ensure it is inviting and accessible all participants. Monitor cleanliness, ensure timely repairs and schedule painting as needed

Reporting/Liaison/Compliance:

Serve as liaison with and ensure compliance to requirements of:

+ Regulatory bodies, including but not limited to:

+ New York City Department for the Aging (NYC Aging)

+ NYC Building Department

+ NYC Fire Department

+ Other interested community groups and/or providers

+ Ensure that all required licenses, operating certificates, etc., are current

Planning and Development:

+ Develop policies and procedures for the Center

+ Review and revise policies and procedures as needed

+ Coordinate planning and evaluation of the Center’s goals and programs

+ Coordinate fund-raising and public relations activities

Additional Responsibilities:

+ Collaborate with team to establish and maintain high level of care and respect for and communication with center participants.

+ Work cooperatively with other staff members.

+ Share information about participant progress, needs, and problems with appropriate staff.

+ Attend training sessions and conferences as required for enhancement of job skills.

+ Implement emergency procedures as necessary.

+ Submit all required reports in a complete and timely manner.

+ Assist with other duties as directed.

Required Knowledge Skills & Abilities

+ Emotionally, physically and mentally able to perform job responsibilities

+ Able to work with staff and participants in a multi-cultural environment.

+ Preferred: Bilingual English/Spanish

Required and Preferred Education, Experience and Credentials

+ Master’s Degree in Social Work, Counseling, Psychology or Gerontology plus two years of older adult center experience with at least one year in a supervisory or administrative position OR a 4- year degree in Social Services, Gerontology or psychology and three years of older adult center experience with at least one year in a supervisory position in lieu of Master’s degree.

*Credentials must be approved by the NYC Department for the Aging*

Physical Requirements

+ Prolonged periods sitting at a desk and working on a computer.

+ Must be able to lift or push up to 10 pounds at a time.

+ Travel to different WSFSSH sites, as needed.

Benefit Overview

Westside Federation of Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403 (B) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Short-term and Long- term Disability, Employee Assistance Program (EAP) commuter benefits and more Voluntary benefit options and Time Off that includes 11-12 paid Federal Holidays, accrued Vacation and Sick Time.

EEO Policy or Statement

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination, on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Monday-Friday, 9am-5pm

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