• Clinical Support Specialist

    Win (Women In Need) (New York, NY)


    Title of Position:

    Clinical Support Specialist

    FLSA Status:

    Non-Exempt

    Department:

    Transitional Housing, Win West

    Salary:

    $33.81 per hour

    Report to:

    Program Director (Win West)

    Positions reporting to this position:

    None

    Purpose of the Position

    The role of the Clinical Support Specialist within the social service team is to provide recovery-focused services to women in transitional housing and assist with ensuring the appropriate level of care is identified when connecting to permanent housing. The individual in this position works closely with social service staff in a collaborative approach to manage client needs and ensure the effective delivery of services to the clients at Win West.

    Responsibilities

    + Assist with initial intake process in partnership with the security staff using evidence-based practices (EBP), Motivational Interviewing (MI), Trauma-Informed Care (TIC), critical time intervention, and boundary setting to help clients achieve their goals.

    + Assist with initial intake process in partnership with other team members.

    + Triage client(s) for immediate needs and services.

    + Conduct recovery assessments for all clients to determine need.

    + Provide emergency and crisis service intervention such as connecting to detox and rehabilitation services in the community.

    + Develop action plans with clients and modify interventions as needed.

    + Perform timely and accurate data input of required client information in Department of Homeless Services (DHS) database.

    + Support clients in identifying steps towards housing readiness and assist with transitioning to permanent housing.

    + Conduct weekly group sessions focused on recovery and wellness.

    + Provide individual counseling for clients diagnosed with recovery needs and connect to treatment services in the community.

    + Establish advocacy networks with community resources.

    + Actively participate as a member of the shelter’s multi-disciplinary team.

    + Attend transitional housing meetings, organization-wide meetings, and staff training, as required. Prepare all mandated reporting as required by supervisor, contract agencies, and Win.

    + Discuss strategies with the multi-disciplinary team to address treatment plans, challenges, and crisis intervention.

    + Collaborate with community-based service providers to ensure engagement in services.

    Additional Responsibilities:

    + Provide client support through escorting, group facilitation, and assistance with Biopsychosocial (BPS).

    + Conduct diagnostic assessments for all clients to determine service needs.

    + Support crisis intervention efforts as needed.

    + Co-facilitate staff clinical meetings and work closely with clients through groups and workshops.

    + Help establish and maintain an extensive referral network or Community-Based Organization (CBO) list.

    + Assess the needs of the individual and/or family by completing a psychosocial assessment.

    + Engage clients in educational groups and workshops.

    Essential Functions

    + Must be able to work evenings, at least one Saturday/Sunday a month and some holidays.

    + Must be able to ascend/descend stairs within the building assigned.

    + Must be able to escort clients to appointments as needed.

    Qualifications

    + Commitment to Win’s mission, vision, and values.

    + MSW required, direct experience in recovery-focused settings required. CASAC credential is helpful.

    + Experience working with individuals with mental illness, recovery needs, and homeless adults, a plus.

    + Demonstrated ability to facilitate group treatment and develop group curricula.

    + Experience with supportive housing.

    + Excellent organizational, written, and verbal communication skills.

    + Proficiency in Microsoft Office.

    + Bilingual - English/Spanish a plus.

     

    Core Competencies

     

    + Leading Others: Assist with the implementation of initiatives and escalate issues appropriately.

    + Facilitating Change: Propose new approaches, methods, or technologies to improve services to clients.

    + Managing Performance: Monitor performance against predetermined standards set by Win and funders.

    + Applying and Developing Expertise: Take client issues to the appropriate people within the organization to obtain the most accurate information to meet the client’s needs.

    + Communicating and Collaborating: Must understand and embody Win values and Code of Conduct. Must communicate effectively verbally and in writing.

     

    WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

     

    Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.