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IT STATEWIDE ASSOCIATE ENGINEER 1, 2, 3, 4

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IT STATEWIDE ASSOCIATE ENGINEER 1, 2, 3, 4

Salary

Depends on Qualifications

Location

Baton Rouge, LA

Job Type

Classified

Job Number

OTS 111025 ERG

Department

Division of Administration-Office of Technology Services

Opening Date

11/10/2025

Closing Date

11/15/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section . Req. 214600

This position is on the Messaging and Directory Services team and will work primarily on messaging solutions. The messaging team provides support for and maintains on premise Microsoft Exchange servers/databases and Exchange Online. This includes, but is not limited to, email transport, mail flow, DLP and encryption. Additionally, the team supports Listserv, Skype/Teams, and Proofpoint Email Security and Protection. This position will serve as the lead expert on the team and will be responsible for managing complex projects and advanced troubleshooting. This position may also be responsible for coaching and overseeing the work of lower-level team members. Experience in email administration is required.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

+ Overseeing the state’s capital construction program

+ Working to provide state and federal grants for community development

+ Development of the state budget

+ Providing technology services

+ Giving agencies guidance in the state purchasing and contracting process as they seek goods and services

+ Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Minimum Qualifications

Two years of experience in information technology; OR

Six years of full-time work experience in any field; OR

An associate's degree in information technology; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

NOTE:

Any college hours or degree must be from an accredited college or university.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=174500) .

Job Duties and Other Information

Job Duties:

Assumes lead responsibility for the day-to-day administration and maintenance of messaging and/or directory services for multiple state agencies supported by the

Office of Technology Services (OTS).

Coordinates the installation, maintenance and modification of vendor-supplied software for messaging or directory services related products, which is critical to

business functions and may require after-hours scheduling due to extensive availability requirements.

Recommends and implements standards, policies, and procedures related to messaging and/or directory services for an enterprise messaging system and

directory service.

Consults regularly with vendors concerning software and/or hardware problems, resolutions and system performance.

Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem

analysis and education pertaining to specific and highly complex areas of software performance.

Assists in the consolidation of all messaging and/or directory service environments within the scope of the State IT consolidation effort. Provides problem analysis

and specialized technical expertise to end-users, administrator, technical support personnel and management consultants. Mentors lower level team members.

Facilitates knowledge transfer and training.

Provides problem determination for incident reports by the user community for the various departments pertaining to messaging and/or directory services. This

includes hardware and software problems in the messaging or directory services environment and/or related systems. Follows up with users when necessary.

Identifies and analyzes current and future needs and requirements in the area of messaging and/or directory services for the Division of Administration and other

departments supported by OTS staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and

change management logs in accordance with OTS guidelines.

Advises and consults with management at multiple state agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends.

Studies and reviews technical documents, literature and trade publications in the field of Information Technology and Management.

Performs all other tasks, special projects, analysis, studies and plans as directed.

Position-Specific Details:

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression: This vacancy participates in a career progression group and may be filled from this recruitment as an IT Statewide Associate Engineer 1, 2,3 or 4 depending on the level of experience of the selected applicant.

Compensation:Depends on the qualifications of the selected applicant.

Louisiana is a "State as a Model Employer" for People with Disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Prior to a new hire, a background check, including criminal record history, will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about this posting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

email: [email protected]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Please describe your e-mail administration skills. If this does not apply to you, enter N/A.

02

Please describe your experience with Microsoft Exchange or Exchange Online. If this does not apply to you, enter N/A

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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