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MCP WINDOWS 7 INSTALLATION Patching TCPIP Networking Apple Device Support Consultan

Requirement id 155893

Job title Consultant

Job location in Des Moines, IA

Skills required A+ Certification, Network+ Certification, MCP, WINDOWS 7 INSTALLATION Patching TCPIP Ne

Open Date 10-Nov-2025

Close Date

Job type Contract

Duration 7 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter:coolsoft

Job Description Consultant: A+ Certification, Network+ Certification, MCP, WINDOWS 7 INSTALLATION Patching TCPIP Ne

Start date : 12/08/2025

End Date : 06/30/2026

Submission deadline :11/13/2025

Client Info : 3200 DOM-DoIT - Infrastructure Operations

Note:

* Agency Interview Type : Either Web Cam or In Person Interview

* This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.

Description:

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities:

Provide desktop/laptop/thin client support both desk-side and remotely.

Install, patch, and troubleshoot Windows 7/10.

Troubleshoot issues with Microsoft 2019 and Office 365 products.

Configure and troubleshoot Windows networking (TCP/IP).

Escalate issues to next-level support or management as appropriate.

Troubleshoot issues with Microsoft Edge and Google Chrome.

Provide support using remote tools.

Install and troubleshoot a variety of in-house developed and third-party software.

Troubleshoot desktop and network printer issues.

Support Google Workspace products.

Support Apple devices (iPad, iPhone).

Understand and support Microsoft Active Directory (client-side).

Implement hard drive encryption, preferably using Bitlocker and McAfee.

Modify system registry as needed.

Qualifications:

Required Experience:

4 years of experience in PC support (desktop/laptop/thin client).

4 years of experience with Windows 7/10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support/management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience:

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education:

Preferred: 4-year degree or equivalent technical study.

Certifications:

Industry certifications (A+, Network+, MCP, etc.)

Communication:

The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155893 while calling.

EOE Protected Veterans/Disability