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Required Education/Experience

+ High School Diploma/GED and a minimum 7 years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment or

+ Associate's Degree and a minimum 5 years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment or

+ Bachelor's Degree and a minimum three (3) years' of relevant full-time IT work experience in an Information Technology, customer, desktop, or support environment.

Preferred Education/Experience

+ Bachelor's Degree in Computer Science, Management Information System, Engineering, or related field and a minimum of three (3) years' relevant full-time work experience in an Information Technology, customer, desktop, or support environment.

Relevant Work Experience

+ Possess technical and supervisory or managerial experience with a proven ability to motivate people, Preferred

+ Background in managed service provider (MSP) environments, Preferred

+ Experience managing or supporting IT service desks, preferably with offshore or remote teams, Preferred

+ Experience in managing projects, representing the organization in building and fostering relationships with customers, support groups, and vendors, and render sound business decisions, Preferred

+ Excellent verbal and written communication abilities, with experience in cross-cultural and remote team collaboration, Preferred

+ Proficiency in IT service desk operations, infrastructure support, and relevant technologies (e.g., ticketing systems, remote management tools), Preferred

Skills and Abilities

+ Demonstrated customer service skills

+ Effective leadership skills

+ Possesses a high degree of initiative

+ Well organized, detail oriented and flexible to handle multiple assignments

+ Project Demonstrated project management skills

+ Demonstrated analytical skills

Licenses and Certifications

+ Driver's License Required

Physical Demands

+ Sit or stand to answer a phone for the duration of the workday

+ Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

+ Possess manual dexterity and the ability to use hands for the duration of the workday

+ Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

+ The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]