• Guest Experience Shift Lead

    LEGOLAND (Springfield, VA)


    What you'll bring to the team

    • Guest Experience Shift Lead – LEGO® Discovery Center Washington, D.C. 🧱✨

     

    Do you love creating unforgettable experiences and spreading smiles? 😄

     

    Join the team that brings LEGO® magic to life every day! As a **Guest Experience Shift Lead** , you’ll help guide our awesome Guest Experience team to deliver _world-class fun_ and ensure every family has a brick-tastic day at LEGO Discovery Center D.C.! 🎢💛

     

    If you’re a natural leader who loves teamwork, creativity, and the energy of a fast-paced, family-friendly environment — this is your next adventure! 🚀

    Qualifications & Experience

    • What You’ll Do

     

    As a **Guest Experience Shift Lead** , you’ll be the **go-to leader on the floor** , ensuring smooth operations, top-notch guest service, and a happy, motivated team. From managing guest flow to mentoring team members, every day is about making magic happen! 🪄

     

    • Key Responsibilities

    • **Lead & Inspire** – Motivate and support team members to be _guest-obsessed_ and deliver amazing service with a smile.

    •️ **Keep Things Running Smoothly** – Oversee daily operations, delegate tasks, and jump in to help wherever needed.

    • **Safety First!** – Ensure that all policies and safety standards are followed so guests and team members stay safe and happy.

    • **Make Every Moment Count** – Handle guest questions and issues with care and creativity to turn challenges into positive experiences.

    • **Train & Develop** – Help new and current team members grow through hands-on coaching, training, and development.

    • **Support the Team** – When not serving as the Supervisor on Duty, assist with projects, audits, and engagement activities that make our workplace awesome!

    • **Lead by Example** – Jump into guest-facing roles when needed — showing how world-class service is done!

    • What You Bring to the Team

    • A fun, positive, and outgoing personality — you love connecting with people!

    • High school diploma or GED required.

    • At least 6 months of experience in attractions, hospitality, or customer service preferred.

    • Proven ability to multitask in a lively, fast-paced environment.

    • Excellent communication and teamwork skills.

    • Leadership qualities that inspire others to deliver their best — and have fun doing it!

    • Licenses & Certifications

     

    Must be able to obtain any certifications or licenses required to perform essential duties safely and effectively.

     

    • Travel

     

    May occasionally require local travel.

     

    • Health & Safety

     

    Safety always comes first! You’ll follow all LEGO and Merlin Entertainments Health & Safety policies and encourage your team to do the same.

     

    • Working Conditions

    • Flexible availability including mornings, evenings, weekends, and holidays.

    • Comfortable standing, walking, and moving around the attraction for long periods.

    • Work in a lively, colorful, and family-focused environment — with laughter as your soundtrack!

    • Why You’ll Love It Here

     

    At LEGO Discovery Center, **fun is our specialty** ! You’ll join a team that believes in creativity, imagination, and teamwork. Every day you’ll help guests make memories they’ll treasure — and have a blast while doing it! 🧱💛

     

    • A playful, dynamic work environment

    • Opportunities for career growth and development

    • Discounts, perks, and awesome team events

    • The chance to make a real difference — one smile (and one brick) at a time!

     

    Ready to lead the fun? Apply today and help us build unforgettable experiences — brick by brick! 🧱🎉

    Benefits

    • **Benefits of Joining Merlin Entertainments!** 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    USD $18.00/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10417/guest-experience-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-VA-Springfield_

    **Job ID** _2025-10417_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _Variable Schedule (US & China)_

    **Location Name** _LEGO Discovery Center Washington_