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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub** **Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Santa Clara, California, United States of America

Job Description:

Johnson & Johnson MedTech is recruiting for a Sr Manager, Global Clinical Adoption Lead, MedTech Digital. The location for this position is Santa Clara, CA. **_A pre-identified candidate for consideration has been identified. However, all applications will be considered_**

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Overview

We are seeking an experienced, customer-focused Global Clinical Adoption Lead to drive post-implementation success and long-term value realization for MedTech Digital solutions. This senior individual contributor leads clinical adoption across priority sites, drives programs and partnerships that deliver measurable benefit for end customers, and contributes scalable playbooks and training used globally. The role also provides flexible capacity for strategic projects and time-boxed programs as business needs evolve. The ideal candidate brings multi-year Customer Success/adoption experience with clinical or operational users, outstanding communication, and a strong bias to translate insight into action.

Key Responsibilities

+ Clinical Relationship Management – Serve as senior clinical point of contact for assigned sites; build trusted relationships with clinical teams, hospital IT/biomed, and executive sponsors.

+ Adoption & Enablement – Develop and execute site-level adoption plans; deliver education, job aids, and change-management activities that drive durable behavior change.

+ Programs & Partnerships for Customer Benefit – Stand up and lead cross-functional programs and partnerships aimed at improving clinical outcomes.

+ Strategic Projects (as needed) – Provide SWAT-style support to priority initiatives (e.g., new product pilots, workflow standardization, market launches); spin up/land programs, coordinate stakeholders, and ensure on-time delivery without losing focus on core adoption goals.

+ Issue Resolution & Escalation – Triage and resolve customer inquiries; coordinate cross-functional response to remove workflow blockers quickly and effectively.

+ Program Metrics & Reporting – Define and track adoption; provide clear user and executive updates.

+ Feedback Loop to Product – Support structured VoC; translate signals into requirements and experiments; close the loop with customers and internal teams.

+ Success Planning & Value Realization – Align on success criteria and benefits tracking with customer leadership; document outcomes and recommend expansion where appropriate.

+ Global Contribution – Author and refine reusable playbooks, training content, and change kits; localize with regional teams and support key international launches as needed.

+ Cross-Functional Collaboration – Partner with Product, Engineering, Clinical/Medical Affairs, Commercial, Marketing/Education, Quality/Regulatory, and Security/Privacy to align priorities and timing.

Qualifications

Education:

+ A minimum of a bachelor’s degree within business, marketing, or relevant discipline is required. Advanced degree is preferred.

Skills and Experience:

+ 8+ years in Customer Success, clinical enablement, or program management for digital/technology-enabled solutions, with direct experience supporting clinical or operational users (health-system setting strongly preferred).

+ Proven track record driving adoption, programs, and behavior change in complex, multi-stakeholder environments.

+ Demonstrated ability to build partnerships that improve patient and clinician outcomes.

+ Strong communicator with executive presence; converts ambiguity into a clear plan and closes loops quickly.

+ Data-driven operator: defines KPIs, builds simple dashboards, and runs an operating cadence.

+ Familiarity with product/implementation lifecycles, basic UX/UI collaboration, and EMR/IT/workflow integration concepts.

Other:

+ This role will be based out of Santa Clara, CA. and may require up to 50% travel, domestic and international.

+ The anticipated base pay for this position is $138,000 to $238,050.

+ **_A pre-identified candidate for consideration has been identified. However, all applications will be considered._**

Join our dynamic team and play a key role in redefining surgical care globally! Apply now to make a difference with Johnson & Johnson MedTech.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Consulting, Critical Thinking, Cross-Functional Collaboration, Customer Acquisition Strategy, Customer Centricity, Customer Journey Mapping, Customer Relationship Management (CRM), Customer Retentions, Customer Success Management (CSM), Fact-Based Decision Making, Mentorship, Organizing, Performance Measurement, Relationship Building, Sales Enablement, Sales Support, Technical Credibility