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Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

The Strategic Program Manager is detail-oriented, has excellent communication skills, is well-organized, and understands the various components to implementing solutions for the customer, from initiation to business value realization. She or he works with strategic customers to position, scope and oversee the delivery of services that accelerate the deployment and adoption of WWT ATC Lab Services solutions. Client engagement and relationship building is critical to program success.

The Strategic Program Manager works with Sales and Engineering to ensure customer requirements are validated and understood and confirm the overall Program Project Plan and Statement of Work (SoW) align with customer goals & objectives. He or she establishes program structure based on agreed governance and process, is responsible for mitigating risks & issues, providing estimated timelines for key program milestone deliverables, aligning resources, overseeing the program budget, and managing stakeholder expectations.

Responsibilities:

+ Owns and manages customer Lab Stakeholder relationships. Serves as single point of contact for all customer interactions related to multiple Lab Programs. Creates and maintains clear, concise, timely internal communications, including engagement status, open issues, risks, and actions to team members, sponsors, and stakeholders

+ Supports Pre-Sales services efforts with multiple customers, and facilitates detailed customer requirements scoping, as needed

+ Applies established Governance Model processes, standards, and tools while creating/maintaining a highly collaborative environment for cross-functional sales and delivery teams

+ Owns overall Program Plan

+ Ensures multiple program deliverables are completed on schedule and milestones are met with respect to agreed Change Management

+ Manages constraints and dependencies; identifies and mitigates risks and issues

+ Establishes Key Performance Indicators (KPIs), Program Status Reports & Management Dashboards as agreed with Stakeholders

+ Driving and motivating the team through the entire engagement lifecycle

+ Resolves lab engagement delivery issues in a timely fashion

+ Assists all team members in prioritizing workflow

+ Owns client Stakeholder management and engagement communications

Qualifications

+ Bachelor's Degree Related Field required

+ PMI and/or Scrum Master certification preferred

+ Travel required quarterly 5-10%

Work Experience:

+ Minimum ten years of relevant experience with planning and leading programs/multiple projects

+ Three or more years of relevant experience in a PMO or Program Office

+ Five years’ relevant experience leading teams to deliver technology programs

+ Experience working with Enterprise customer stakeholders

+ Expertise across program management and delivery methodologies based on PMI/ _PMBOK_ ® industry standard best practices and methods of working

Knowledge, Skills, and Abilities

+ PMI and/or Scrum Master certification preferred

+ Proficient in MS Office Product Suite, MS Project, JIRA or other project planning tools

+ Analytical skills to model KPIs and other metrics to monitor health and financials of Global Accounts Lab Programs

+ Management experience with Program/Project Managers with focus on team building

+ Passion for learning and educating others on Lab Governance, Best Practices, and Methods of Working

+ Management of Lab Program Financials

+ Excellent communication skills (written, verbal, and presentation)

+ Strong problem-solving skills with the ability to influence others and implement change

Want to learn more about Enterprise Sales? Check out the Solutions and Services we provide on the platform:  ** **https://wwt.com

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

+ Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

+ Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

+ Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

+ Certain states and localities require employers to post a reasonable estimate of base salary range. Total compensation for this role includes a base plus commission. A reasonable estimate of the base salary range for this position is $100,000-125,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email [email protected].

Equal Opportunity Employer

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WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.