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The application window is expected to close on: for U.S. ONLY December 20, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Members of the Finance organization at select locations will generally be expected to follow a hybrid work model, which includes one or two days of in-office attendance each week.

Meet the Team

Join our Global Invoice to Cash team that delivers outstanding Cash Collection results while improving customer experience and driving profitable growth for Cisco.

Your Impact

This role will work with our Global Invoice-to-Cash Operations team as well as partner with several key partners within Finance, IT, & Operations. With Cisco’s focus on growing the Recurring Revenue business & improving customer and employee experience, we are seeking a high-energy, self-motivated project manager who will drive transformation and optimization initiatives that will improve efficiency and accelerate Cash Collections. You will be accountable for analyzing operational processes, identifying key requirements and improvement opportunities leading cross functional solutions / initiatives. You will help influence leadership business decisions that will support new projects in Cisco’s Roadmap to expand Cisco’s Core and Annuity Business in new Entities through impactful analysis and close collaboration with internal and external partner groups.

Responsibilities:

+ Identify and address project risks, predict roadblocks, and establish integration points between teams to ensure successful outcomes and project Act as a subject matter authority (SME) for the Order-to-Cash (O2C) process, particularly in Country Enablement projects and in enabling subscription-based offers, ensuring remarkable integration of operational processes, alignment with Cisco policies and operational controls, and scalability of global systems, and collaborate with IT, Finance, and Operations teams to optimize the O2C lifecycle.

+ Optimize and automate ordering, invoicing, cash collection and dispute by applying expertise in Cisco Commerce platforms, ERP, and B2B processes, reducing manual efforts and improving operational efficiency and user experience.

+ Analyze metrics and critical business needs to provide actionable insights that enable continuous advancements in processes and systems that deliver return on investment.

+ Prepare compelling, data-driven presentations for leadership, addressing business problems, operational risks, growth opportunities, and proposed solutions.

+ Identify business and User Acceptance Testing (UAT) scenarios, review test cases, collaborate with end users to validate solutions, ensuring business-critical requirements are met.

+ Work closely with IT and the Finance Transformation Office to address issues identified during testing and ensure alignment with policies and controls.

+ Drive effective organizational change and training programs for functional partners ahead of system releases, ensuring smooth adoption of new solutions.

+ Provide post-go-live normalization support, including resolving production issues and ensuring operational stability during the transition phase.

+ Lead initiatives that implement standard methodologies, optimize processes, and introduce innovative solutions to improve operational efficiency, scalability, and customer experience.

+ Build and strengthen business partnerships across Cisco, serving as the I2C (Invoice-to-Cash) point of contact for projects.

+ Support the management of complicated requirements, integrating business needs with technical feasibility, and propose solutions to align with the roadmap.

Minimum Qualifications

+ Bachelor's degree and 5+ years of multifaceted experience preferably with a large multinational corporation

+ Strong expertise in Quote-to-Cash (Q2C) processes, with particular emphasis on Finance operations ,order processing, subscription management, invoicing, cash collections and dispute management

+ 5+ years of project management experience with a focus on driving operational process improvement projects and /or Enterprise projects

+ Hands-on experience with Cisco Commerce systems or similar platforms and ERP systems such as Oracle or SAP

Preferred Qualifications

+ Knowledge of Collections Management tools such as High Radius.

+ Shown ability to define, track, and analyze operational metrics, knowledge in tools like Power BI desired.

+ Expertise in project management methodologies such as Agile or Waterfall, and tools like Jira, MS Project, SharePoint or Smartsheet.

+ Continuous improvement mentality to handle risks, overcome issues, and deliver innovative solutions under demanding priorities.

+ Desired certifications include PMP, Certified ScrumMaster (CSM), or Agile/Lean Six Sigma credentials.

+ Strong Microsoft Excel and PowerPoint skills.

+ Data driven with strong analytical & problem-solving skills.

+ Ability to handle several tasks and work through problems independently.

+ Excellent communicator that works at all levels of an organization with the ability to influence others.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $109,300.00 to $145,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

+ 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

+ Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

+ Additional paid time away may be requested to deal with critical or emergency issues for family members

+ Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;

+ 1% of incentive target for each 1% of attainment between 75% and 100%; and

+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$132,300.00 - $200,100.00

Non-Metro New York state & Washington state:

$117,300.00 - $219,300.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.