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The application window is expected to close on: November 21, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Hybrid USA

Meet the Team

The LIO (Lifecycle Innovation and Optimization) team is a dynamic group of people working on big transformational, highly visible initiatives and acquired company integrations. The Cisco.com Engineering team within the LIO organization is leading the charge on crafting a first-in-class digital experience for our customers and partners as they interact with our flagship corporate Cisco.com website, which is the largest and most visited digital platform supporting all stages of the lifecycle. We are at the epicenter of developing modern, cloud-native technologies, integrating various artificial intelligence tools & LLM models that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, Cisco.com Engineering team enables customers and partners to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. Join us and be a part of this exciting, ground-breaking journey.

Your Impact

The Senior Technical Analyst for Web Applications is responsible for analyzing, supporting, and enhancing web-based applications to meet business and technical requirements. This role requires strong expertise in web technologies, issue tracking using Jira, and collaboration across development, QA, and operations teams to ensure high-quality, scalable, and secure web solutions.

Key Responsibilities

+ Analyze complex business requirements and translate them into detailed technical specifications for web applications.

+ Utilize Jira extensively for issue tracking, sprint planning, and release management to ensure efficient project delivery.

+ Collaborate with software engineers, developers, QA, and DevOps teams to design, develop, and deploy web applications.

+ Monitor application performance, solve issues, and coordinate incident and problem management to minimize downtime.

+ Manage web application deployments and integrations with APIs and web services with engineer team.

+ Participate in change management processes and ensure compliance with IT policies and security standards.

+ Provide technical guidance and mentorship to junior analysts and developers.

+ Engage with partners to capture feedback and continuously improve application functionality and user experience.

+ Document application processes, configurations, and support procedures.

+ Support high-priority incident coordination and communication with management and impacted teams.

+ Ensure application logging and monitoring meet organizational standards for security and compliance.

Minimum Qualifications

+ 5+ years of experience in IT business analysis or technical analyst roles focused on web applications development.

+ Bachelor’s or Master’s degree in Computer Science, Engineering, or related field preferred.

+ Ability to analyze sophisticated business requirements and translate them into detailed technical specifications for web applications, including user stories.

+ Proficient in agile project methodology, issue tracking, and sprint planning using Jira or similar tools.

+ Solid understanding of web-based applications development and related technologies

Preferred Qualifications

+ Excellent problem-solving, communication, and partner leadership skills.

+ Experience with incident management and coordination of high and critical priority incidents.

+ Ability to work collaboratively in multi-functional teams and mentor junior staff.

+ A foundational understanding of AI and machine learning concepts, algorithms, and models is preferred.

+ Familiarity with application logging standards, security compliance, and change management frameworks.

+ Experience with Snowflake, Tableau, SQL, APIs, web services, cloud platforms (AWS) and DevOps practices is a plus.

+ Understanding of Adobe Experience Manager (AEM).

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $132,300.00 to $174,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

+ 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

+ 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

+ Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

+ Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

+ 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

+ Additional paid time away may be requested to deal with critical or emergency issues for family members

+ Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

+ .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

+ 1.5% of incentive target for each 1% of attainment between 50% and 75%;

+ 1% of incentive target for each 1% of attainment between 75% and 100%; and

+ Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$132,300.00 - $200,100.00

Non-Metro New York state & Washington state:

$117,300.00 - $219,300.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.