• Account Manager

    ABM Industries (Portland, OR)


    Overview

    **Pay:** $$60K/YR+ DOE

     

    The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

    Benefit Information:

    ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

     

    Responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

    Essential Duties

    + Coordinate service activities for assigned buildings. Ensure that services are performed as contracted and at the intended profit margins.

    + Control supplies, equipment, and personnel necessary to meet customer specifications.

    + Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.

    + Manage the company’s quality control monitoring and safety programs at the assigned buildings.

    + Conduct quality of service inspections at assigned buildings.

    + Attend ABM training workshops when scheduled.

    + Develop operational improvement plans and implements process changes within assigned buildings.

    + Attempt to increase revenue by ensuring the Supervisors are looking for ways to provide additional or periodic services to the customers.

    + Ensure compliance with company policies and procedures and all federal, state, and local government regulations.

    + Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.

    + Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned buildings.

    + Ensure that payroll is accurate and submitted to the appropriate payroll personnel in a timely manner and, when applicable, correct any payroll discrepancies.

    + Work with District Manager to develop an action plan for all invoices that are outside of the contractual parameters.

    + Manages and provides leadership to Supervisors, and Lead personnel assigned to the buildings.

    + Responsible for the overall direction, coordination, and evaluation of personnel within the assigned building. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

    + Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and terminating employees.

    + Perform other duties as assigned.

    MINIMUM REQUIREMENTS

    + High School Diploma/GED required. Associates degree is preferred.

    + Minimum of three (3) years of supervisory experience in a service/customer-oriented environment.

    + Experience in cost estimating/pricing work.

    + Have a working knowledge of OSHA safety regulations and chemical handling/storage procedures.

    + 1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.

    + 1 year of supervisor experience in any industry.

    + Industry specific certification/licensure may be required.

    + Must be able to write reports and business correspondence and effectively present information and respond to questions from managers and customers.

    REQNUMBER: 135978

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.