• Specialist, Enterprise Collections Strategy

    ABM Industries (Sugar Land, TX)


    Overview

    Position Overview

    The Senior Manager, Enterprise Collections Strategy will lead the development and execution of enterprise-wide collections strategies to maximize cash flow and improve overall receivables performance. This role is responsible for overseeing collections operations, partnering closely with Operations and Finance teams, and serving as a key liaison with FP&A to ensure cash flow targets are achieved. The ideal candidate will bring expertise in collections management, process optimization, and data-driven decision-making, with strong relationship-building and influencing skills to drive strategic outcomes across the organization. Experience with Oracle Advanced Collections is essential to effectively design, implement, and optimize enterprise collections practices.

    Benefit Information:

    ABM offers a comprehensive benefits package. For more details, visit ABM Team Member Benefits | Staff & Management (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf) .

    Key Responsibilities

    Collections Strategy & Execution

    + Develop and implement the enterprise collections strategy to optimize cash collections and minimize past-due balances.

    + Drive consistency and standardization across collections practices, policies, and procedures.

    + Leverage Oracle Advanced Collections functionality to manage, monitor, and improve collections processes.

    + Use data analytics to monitor collections performance, identify trends, and recommend improvements.

    + Ensure alignment of collections strategy with broader business and financial objectives.

    Operations Leadership & Influence

    + Partner with Operations leaders to embed collections strategies into day-to-day business processes.

    + Build strong, trust-based relationships with stakeholders across Operations to influence behaviors that support improved payment performance and dispute resolution.

    + Act as a change champion, guiding Operations teams toward shared accountability for receivables outcomes.

    FP&A Partnership

    + Serve as a strategic liaison with FP&A, ensuring accurate cash flow forecasting and alignment with collections outcomes.

    + Provide insights into collections performance and risks that may impact financial planning.

    + Support scenario modeling and business planning through collections data and analysis.

    Stakeholder Engagement & Governance

    + Collaborate with Finance, Sales, and Customer Support teams to resolve escalated collections issues.

    + Drive governance and compliance across collections activities, ensuring adherence to company policies and regulatory requirements.

    + Present collections strategy updates, performance results, and improvement initiatives to senior leadership.

    Qualifications

    + Bachelor’s degree in Finance, Accounting, Business, or related field; MBA or equivalent preferred.

    + 8+ years of experience in collections management, credit risk, or financial operations, with at least 3+ years in a leadership role.

    + Proven experience designing and executing enterprise-level collections strategies.

    + Hands-on expertise with Oracle Advanced Collections (required).

    + Strong financial acumen, with deep knowledge of cash flow management and forecasting.

    + Proficiency with ERP/financial systems (e.g., Oracle Financials, SAP, or NetSuite) and advanced Excel/analytical skills.

    + Excellent communication, influence, and stakeholder management skills, with the ability to build strong cross-functional partnerships.

    + Experience with process improvement methodologies and technology enablement for collections is a plus.

    Competencies

    + Strategic Leadership – Ability to design and lead enterprise-wide collections strategies aligned to business goals.

    + Influence & Relationships – Builds trusted partnerships and uses influence with Operations and other stakeholders to drive results.

    + Financial Insight – Strong understanding of cash flow, forecasting, and collections impact on financial health.

    + Oracle Expertise – Skilled in leveraging Oracle Advanced Collections to optimize collection performance.

    + Operational Excellence – Skilled in process optimization, automation, and performance measurement.

    + Collaboration – Effective partner to FP&A, Operations, and other stakeholders to ensure shared success.

    + Results-Oriented – Focused on delivering measurable improvements in collections

    REQNUMBER: 134744

    ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.