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Details

**Open Date** 11/11/2025

**Requisition Number** PRN43554B

**Job Title** Supervisor, Student Services

**Working Title** Residency Area Supervisor

**Career Progression Track** C

Track Level

**FLSA Code** Nonexempt

**Patient Sensitive Job Code?** No

**Standard Hours per Week** 40.00

**Full Time or Part Time?** Full Time

**Shift** Day

Work Schedule Summary

**VP Area** Academic Affairs

**Department** 00295 - Office of Admissions

**Location** Campus

**City** Salt Lake City, UT

**Type of Recruitment** External Posting

**Pay Rate Range** $19.25 per hour

**Close Date** 02/11/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

Daily Task supervision:

The Residency Area Supervisor’s primary role is to attend to the daily tasks for the Residency team members. As such, the Residency Area Supervisor assists in all aspects of Residency workflow and processes by coordinating and overseeing work assignments for evaluator and clerk staff. As different staff members need help with daily work tasks, the Area Supervisor needs to be proactive in providing guidance, in conjunction with the Residency Officer.

Training:

A key element of supervising staff members’ daily tasks is training team members, both training for newly hired team members as well as ongoing, continuing training. As such, this position has the prerogative and the authority to determine appropriate training needs. The Area Supervisor continually assesses the training needs for the whole team, as well as the individual needs for each team member. Then, the Area Supervisor creates training curricula that meet the needs of their assessment. The Area Supervisor is one of the principal staff members primarily responsible for leading trainings as needed, while also delegating trainings to qualified staff members, everyone from clerks to evaluators up to the Residency Officer. For all training curricula, the Area Supervisor is responsible to supervise the training to ensure that it is taught correctly. The Area Supervisor is also responsible to follow up on quality assurance after trainings have been given, to ensure that the standards and protocols from the trainings are enacted for the weeks and months afterward.

Hiring:

Participates with reviewing and interviewing applicants as needed in conjunction with the Residency Officer.

Working with Campus Partners:

The Residency Area Supervisor will correspond with campus partners including students, parents, other on campus departments, etc. to answer questions relating to residency policy, submission and processing of related documentation in conjunction with the Residency Officer.

Customer Service:

Handles escalated inquiry or customer service needs, from students, campus partners, and staff, in conjunction with the Residency Officer.

Miscellaneous:

The Area Supervisor is required to be in the office for a minimum number of days per week; this is not a fully-remote position. The Office of Admissions currently operates on a hybrid schedule. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely. Depending on team needs and workflow demand, remote work from home days may be reduced per week to allow greater in office coverage to address these high need time periods. All hybrid work scheduling needs to be coordinated with the Residency team’s full-time staff to allow for at least 2 full time staff members to be in office each work day. Assists other areas as requested and learns relevant processes and skills. The ability to orchestrate multiple tasks simultaneously is essential.

Responsibilities

1. Supervise daily processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes

2. Organize and supervise all staff trainings curricula, for both clerical and evaluation, in requisite skills for daily workload management. This position leads trainings, or delegates to qualified staff to lead the trainings.

3. Build and update resources for the residency division, including procedure and training materials

4. Provide all aspects of residency division support to staff, students, and departments

5. Serve as a resource to identify, research and resolve problems and complaints

6. Arrange staff scheduling, including in office/remote schedules, email inbox management, and phone schedules, all to maintain coverage

7. Assist Evaluator staff with evaluating residency applications and relevant materials

8. Develop and lead projects to improve services and refine processes within residency

9. With the Residency Officer, address escalated cases and queries, including coordinating team projects to address emergent issues

10. Participate in interviewing, hiring, and onboarding processes for new residency employees

11. Maintain a set, pre-determined schedule of in-office days and remote work days. Scheduled in-office days must be maintained 2 days per week at a minimum (barring holidays/office closure); however, as workflow demands arise, more in-office scheduled days should be planned, up to and including 5 business days a week. This office-remote schedule will be planned in conjunction with the Residency Officer on a regular basis.

12. Assist other areas as requested

13. Other duties as assigned

Minimum Qualifications

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Preferences

**Type** Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.