• Regional Customer Service Officer

    Access Dubuque (Dubuque, IA)


    Regional Customer Service Officer

    Fidelity Bank & Trust

    1 Positions

    ID: 453347271

    Posted On 11/06/2025

     

    Job Overview

     

    Regional Customer Service Representative

     

    _Fidelity Bank & Trust — East Region, Dubuque_

     

    Do you have a passion for people, a sharp eye for process, and enough leadership energy to power a small city? Then step right up — we’re looking for a Regional Customer Service Representative to champion top-tier service across our eastern branches!

     

    As the go-to partner for your assigned region, you’ll coordinate staffing and training for Customer Service Representatives, help launch strategic initiatives, and act as a communicator extraordinaire between branch staff and Regional Leadership. Your mission: ensure the customer experience is consistently exceptional — every lobby, every conversation, every time.

    What You’ll Do

    + Lead by example — support bank vision, decisions, and culture with confidence

    + Coordinate CSR schedules, coverage and workflow so branches run smoothly

    + Drive promotions, projects, and service enhancements — yep, you’re the spark

    + Guide and coach staff through CSR Certification Levels and product/service expertise

    + Implement new procedures

    + Assist in hiring and onboarding CSR superstars

    + Support performance evaluations with clear, constructive input

    + Perform audits to keep accuracy, compliance, and controls strong

    + Ensure great communication across all branches in the region

    + Team up with Marketing to roll out product and service campaigns

    + Safeguard confidential customer and bank information like a vault

    + Maintain strong compliance with all laws and regulations

    + Continuously share improvement ideas — to improve efficiency

    + Represent the bank in community activities and events

    + And anything else needed to help the team shine

    What You Bring

    • **3+ years** experience in retail banking or customer service leadership

    • Proven ability to manage, coach, train, and motivate frontline staff

    • Strong knowledge of bank products, systems, policies, and procedures

    • Excellent communication, relationship-building, and conflict-resolution skills

    • Solid organizational and time-management abilities — juggling is part of the job

    • Familiarity with regulatory and compliance standards within banking

    • Comfortable with travel between branches in the assigned region

    • Ability to maintain confidentiality and protect sensitive information

    • Tech-savvy with proficiency in core banking software, Microsoft Office, and digital tools

    • Self-starter mindset — sees a problem, solves a problem

     

    Why Join Us?

     

    + Be a regional impact-maker

    + Empower a team that makes hometown lives better

    + Advance your career with leadership growth and development opportunities

    + Competitive compensation and great benefits because you deserve it

     

    Ready to Apply?

     

    If developing top-notch teams and elevating customer experiences is your calling, we can’t wait to meet you. Apply today and help us build the best hometown banking experience in the region!

     

    Primary Contact

     

    1724418518215

     

    Jenni Noonan

     

    Chief eXperience Officer,

     

    Phone

     

    Phone

     

    Phone

     

    Fax

     

    [email protected]

     

    Email

     

    False

     

    False

     

    True

    Job Details

    Categories

     

    Advertising/Marketing/Public Relations

     

    Banking/Mortgage/Financial Services

     

    Clerical/Office Administration

     

    Customer Service

     

    Information Technology/Telecommunications

     

    Location

     

    Dubuque, IA

     

    Job Type

     

    Employee

     

    Full/Part

     

    Full Time

     

    Company ID

     

    1018

     

    Job REQ #

     

    453347271

    \# Positions

    1

     

    Start Date

     

    20251106

     

    End Date

     

    20251211

     

    Featured Job

     

    TH Ad

     

    TH Comments

     

    Similar Jobs

     

    Service Coordinator (Dispatcher)

     

    Managed Solutions Group

     

    Customer Service Tech HME FT Days

     

    MercyOne

     

    Customer Service Lead

     

    Express Employment Professionals

     

    Customer Service Representative

     

    Welu, Inc.

     

    Banking Services Intern

     

    Fidelity Bank & Trust

     

    Ecommerce Customer Service Lead

     

    Sedona Staffing Services

     

    Customer Service Representative - Level 3

     

    Fidelity Bank & Trust

     

    Chief Human Resources Officer

     

    Cottingham & Butler/ SISCO

     

    Customer Service Representative

     

    Fidelity Bank & Trust

     

    Development Officer/Senior Development Officer

     

    Loras College

     

    Share this Job

     

    Fidelity Bank & Trust

     

    About the Company

     

    In 1910, Fidelity Bank & Trust opened for business in Luxemburg, Iowa.  Originally known as the Luxemburg Savings Bank the name was changed to Fidelity Bank & Trust in 1964, when the charter was moved to Dyersville.  Today we proudly serve 30 communities.

     

    Fidelity Bank & Trust is here for your financial needs, and as a supporter of our communities.  We have over 280 employees ready to help you with all of your banking needs.  Our people proudly log hundreds of hours of community service and are happy to lend a helping hand to a variety of projects and organizations in their communities