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Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Senior Project Manager is responsible for leading large, complex technology projects and driving successful delivery of prioritized commitments. This role ensures projects are executed on time, on budget, and with high quality, while fostering collaboration across technical, product, and business teams. The Senior Project Manager champions alignment with business partners, implements best practices, and contributes to continuous improvement of project delivery processes

1. Lead and coordinate all phases of assigned projects, ensuring alignment with technology strategy and portfolio objectives

2. Drive a culture of accountability and continuous improvement

3. Facilitate cross-functional collaboration between technology, product management, and business stakeholders

4. Develop and communicate project plans, roadmaps, resource allocations, and budgets

5. Identify, assess, and mitigate project risks and issues

6. Execute intake processes for strategic work requests

7. Lead recurring alignment meetings for progress and resource allocation

8. Establish and track KPIs and value objectives

9. Promote and implement agile ways of working (Scrum, Kanban)

10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

11. Ensure compliance with third-party contract processes and company policies

12. Coach, motivate, and develop team members and stakeholders

13. Contribute to process improvement and scaling of best practices

14. Complete other duties as assigned

Qualifications

+ Bachelor’s degree in business management, information technology, computer science, or related field required, or equivalent combination of education and experience

+ Minimum five years’ experience in project management or software development

+ Minimum three years’ experience leading technology projects

+ Project management and agile/scrum certifications preferred

+ Experience managing the software development lifecycle (SDLC)

+ Proficiency with agile frameworks (Scrum, Kanban) and work management tools (e.g., Jira, Smartsheet)

+ Strong understanding of budgeting, resource planning, and strategic road mapping

+ Ability to identify process inefficiencies and contribute to process improvement

+ Strong written and verbal communication skills

+ Excellent organizational skills and attention to detail

+ Ability to make independent decisions and solve complex problems

+ Develop strong working relationships and influence stakeholders

+ Analytical thinker with a propensity for thought partnership

+ Ability to coach, motivate, and collaborate with team members

+ Thrives in a fast-paced, dynamic environment

Additional Information

+ Corporate office in Knoxville, TN

+ Travel required 5%

+ General office work requiring sitting or standing for long periods of time