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Tier II Systems Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is seeking a Tier II Systems Administrator to join our Tier II technical operations and maintenance team on a contract supporting Department of Homeland Security. In this role, you’ll provide hands-on support for system administration and technical operations in a 24/7/365 enterprise environment. You’ll monitor systems, respond to alerts, assist with troubleshooting, and collaborate with senior engineers to resolve incidents and complete routine service requests. This position is ideal for someone looking to grow their IT systems and operation experience in a fast-paced, mission-critical setting.

Responsibilities:

• Monitor and respond to system and network alerts, escalating complex issues to senior staff as needed.

• Assist in troubleshooting and resolving technical incidents in coordination with Tier III and other engineering teams.

• Support incoming escalations from the Service Desk and other support teams.

• Perform regular system health checks and assist with maintenance tasks on servers and infrastructure systems.

• Document incident details and resolutions accurately in ServiceNow or similar ticketing tools.

• Complete routine service requests such as user account management (Active Directory accounts, passwords, permissions, and group memberships).

• Support software patching, updates, and scheduled maintenance activities under senior engineer guidance.

• Communicate with end users to provide updates and assist with basic technical issues.

• Participate in knowledge sharing by updating internal documentation, SOPs, and job aids.

• Cross-train to expand skills in areas such as network administration, system monitoring, and enterprise support.

• Perform additional tasks and project support as assigned by senior team members or management.

Qualifications:

_Required:_

• Ability to obtain DoD Security Clearance

• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred

• BA/BS + 1 year of applicable experience

• ITIL Foundation certification (not required to start but expected to attain in first six months)

• Flexibility to work any of the following shifts to provide coverage:

• MON – FRI 10am– 6pm

• MON – FRI 6am – 2pm

• Ability to learn new technologies quickly (servers, switches, virtual hosts, etc.)

_Desired:_

• Previous DHS or DoD experience

• Experience with patch management software (e.g., SCCM)

• Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle

• The following certifications are highly desired:

• Microsoft Windows administrator certifications

• COMPTIA A+, or Network+, or Security• Cisco Certified Network Associate (CCNA)

• ITILv4 Foundation

• Knowledgeable of Problem Management best practice and processes

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

**Your potential is limitless.** So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

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**Pay Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

The proposed salary range for this position is:

$61,100 - $122,200

_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._