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We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The **Analyst, Change Management** , provides support of the IT Change Management Process. This individual assesses Information Technology Requests for Change to T+L Co. technology systems, assesses the risk and impact of change, and communicates impact of high risk and emergency changes to business and technology leadership, and follows up to validate completed changes are successfully documented and closed.

This individual possesses excellent written and verbal communication skills, assertiveness, independence, and familiarity with IT Service Management and Service Delivery concepts.

How You'll Shine:

+ Assess each Request for change for completeness and accuracy as defined by Change Management Policy, validate impact against the Configuration Management Database, route those changes to the appropriate Change Approval Board, and report results back to business and information Technology leadership

+ Documents, Identifies and rejects incomplete Requests for Change.

+ Gathers and disseminates change information and participates in Change Approval Board Meetings.

+ Follows up on outstanding CAB Approvals or outstanding open Requests for Change.

+ Support of other T+L Co. Information Technology Service Management Functions including Incident Management, Problem Management, Configuration Management and Service Level Management as needed

Travel Requirements:

+ Travel approximates 1%-5% from the primary work site.

What You'll Bring:

+ Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience in related field.

+ ITIL certification is preferred.

+ Basic understanding of ITIL Change Management processes.

+ Ability to take limited data and formulate decisions in a fast-paced, complex technology environment.

+ Strong written and verbal communication and collaboration skills.

+ Experience with one or more IT Service Management platforms (HEAT, Zendesk, Jira, ServiceNow, etc.)

+ Excellent customer service

+ 3 years’ experience in operating a Change Management Process

+ Proficient in Microsoft Office Business Productivity Tools.

+ Familiarity with common IT Change Management frameworks (ITIL, Agile, DevOps, CICD)

+ Ability to absorb information and quickly adapt to changing operating conditions.

+ Strong customer service and communication skills balanced with the ability to explain complex concepts in common language.

+ Ability to tailor message to senior technology and business leadership.

+ 3 years’ experience in an Information Technology Analyst, Operations, Service Management or Service Delivery role, preferably within a large enterprise.

+ Exposure to navigating large Enterprise Suppliers such as Cisco, Oracle, and Microsoft.

_Experience equivalent to the education requirement may be accepted in lieu of the education requirement._

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._

+ Medical

+ Dental

+ Vision

+ Flexible spending accounts

+ Life and accident coverage

+ Disability

+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

+ Wish day paid time to volunteer at an approved organization of your choice

+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

+ Legal and identify theft plan

+ Voluntary income protection benefits

+ Wellness program (subject to provider availability)

+ Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.