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_A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality._ City Winery to deliver the

highest end combined culinary and cultural experience to our customers who are

passionate in sharing wine, music, and culinary arts. We are a unique facility,

combining a fully functioning winery with intimate concerts, food & wine

classes, private events in a variety of configurations, and fine dining. We

have created a compelling mix for our sophisticated clientele of foodies, and

active cultural patrons—bringing the wine country experience to the middle of a

large city.

Position Summary

The

Service Director actively participates in service and oversees all

front-of-house operations and provides support to the General Manager and

serves as secondary leader for the property. This role develops practices and

works alongside department heads to drive initiatives to drive top line sales

and while controlling expenses and COGS to protect bottom line margins. This

individual oversees and develops the operations management team and oversees

the hiring of all service staff while ensuring proper training on all aspects

of our company culture and service responsibilities.

Why us?

• Competitive pay

• We are a rapidly expanding

national entertainment and hospitality company, offering tremendous

opportunities for driven and ambitious individuals.

• Medical, Dental, Vision

Insurance

• nDORFins program designed to

promote a healthy and active lifestyle!

• 401K (and yes we match!)

• Flexible Savings Accounts,HSA

and Dependent Care, Basic Life and AD&D Insurance

• Amazing discounts, 50% OFF

all dining/retail wine

• Free Family Meal

• Tickets to available shows

And

more!

Overview of Responsibilities

General Management & FOH Service Responsibilities

●

Assist in oversight and management of all aspects of

property and associated internal departments

●

Ensure successful execution of all shows, events and

daily activity. Oversee ownership of all operating spaces within both

locations.

●

Review and sign off on weekly FOH team schedules.

●

Oversee the management of Open Table and reservation confirmations

●

Collaborate with the GM to address social media

comments related to service issues

●

Manage pre-shift messaging and oversee EOD notes as

related to daily operations with approval from the GM

●

Develop staff sales incentives programs and

communicate through all FOH managers and supervisors

●

Field all service complaints: prepare a reply to the

guest and send with a final sign off from the GM

●

Practice a consistent survey of the facility to ensure

the staff, artists, and guests have everything they need to have a positive

experience

●

Assure all marketing materials are present in check

presenters, on tables, slideshow and throughout the space and in line with

national initiatives.

●

Maintain a healthy working relationship between FOH

and BOH and address any opportunities with operational departments in the

weekly BEO / Management Meeting.

●

Collaborate with the events department to review the

upcoming months in the calendar and discuss programming ideas for any holes in

the schedule

●

Coordinate operational details for Public Events

amongst all appropriate departments.

●

Maintain a monthly staff meeting to celebrate the

staff and ensure good inter-departmental communication: employee of the month,

new policies or changes, menu items, new hires, etc.

●

Address ongoing facilities issues and maintenance

needs.

●

Manage pre-service meeting agendas, with approval from

the GM: shift notes, F&B training, policies & procedures.

●

Uphold City Winery Hospitality service standards

●

Perform all other related functions, projects,

initiatives as per business need

Leadership

●

Foster positive Company culture, build morale, and

create on-going positive work environment and maintain a productive and

professional workforce

●

Direct and oversee proper and continued training of

staff in all departments with approval from the GM

●

Interview, select, train, supervise, counsel, and

monitor performance of staff

●

Conduct disciplinary action as needed, including

termination, when necessary, in partnership with HR and with approval from the

GM and in accordance with Company policies and guidelines

●

Conduct staff meetings regularly to ensure effective

and clear communication including management meetings, BEO meetings

●

Ensure safe working environment in all areas

●

Ensure proper and timely reporting of all incidents,

injuries, accidents through proper channels

●

Approve of all new hires, with senior leadership

partnership when required, set fair wages consistently, and ensure all hires

and properly onboarded and given tools to succeed

●

Handle personnel issues in partnership with Human

Resources when needed, with approval from the General Manager

●

Clearly communicate and train staff on company

updates, policy changes, and initiatives in a timely manner

Administration

●

Monitor department scheduling and adjusting as

necessary to ensure operational success

●

Ensure proper completion of administrative tasks

including trackers, financial-related reports, personnel forms including PAFs,

CAFs, injury reports, and other necessary admin tasks.

●

Oversee and approve accurate payroll administration

and processing with approval from the General Manager

●

Ensure communication to personnel regarding benefits

timelines and proper administration, in partnership with Human Resources with

approval from the General Manager

Minimum Qualifications

●

Minimum 5 years’ experience in multi-faceted, high-volume

restaurant, venue and/or equivalent relevant experience

●

Proven leadership skills and commitment to excellence

●

Proven financial and business acumen; analytical skills, and

ability to meet and exceed set budgets

●

Unparalleled passion for hospitality, food, wine, and music

●

Ability to successfully multi-task, delegate, and manage several

projects at once in high-pressure, fast paced environment

●

Ability to respectfully mentor, train, develop, and hold teams

accountable to expectations

●

Must be detail oriented, strong execution skills

●

Functional working knowledge of health department and all other

related regulations

●

Exceptional communication and interpersonal skills both written

and verbal

●

Strong culinary and wine knowledge

●

Must be fluently literate in English including ability to read,

write, and communicate, conduct business related mathematics and analyze data

●

Must have proficient computer and technological skills

●

Ability to perform physical requirements of position including

standing and walking for extended periods of time, bending, pushing, pulling,

lifting and carrying loads of up to 50 pounds, per business need

●

Able and willing to work flexible scheduling including days,

nights, weekends, and holidays

●

Able to travel and attend business-related meetings and trips

About Us

Wine, food, and

live entertainment collide at City Winery to create a dynamic and incredibly

unique workplace. Since 2008, City Winery has been turning heads across the

nation with amazing live performances, delectable cuisine, and award winning,

locally produced wines. But there's more to us than that we're a haven for community and creativity, a

place where the philosophy of hospitality is more than just a buzzword, but a

way of life. City Winery, founded by music industry veteran & visionary

Michael Dorf, has established itself as a one-of-a-kind brand providing

unforgettable experiences for guests. From world class music venues to

sustainably produced wines with ratings of 90+ points, City Winery offers a

range of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.