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Job Summary:MaineGeneral Health is seeking a friendly, organized, and customer-focused Patient Services Representative to join our Kennebec Pediatrics Specialty Services team. This role plays a key part in ensuring every patient has a positive experience from check-in to check-out while supporting the clinic’s daily operations.

Job Description:

The Patient Services Representative performs receptionist, registration, and clerical duties associated with delivering patient care, with a strong emphasis on excellent customer service and attention to detail.

Responsibilities

+ Welcome and assist patients in a courteous and professional manner.

+ Answer and route phone calls, taking messages or providing information as needed.

+ Schedule appointments accurately using computerized scheduling programs.

+ Verify insurance coverage and obtain precertification or authorization as required.

+ Collect and process payments such as co-pays and deductibles, or refer patients to financial counselors for assistance.

+ Enter and maintain accurate demographic, billing, and clinical information in the registration system.

+ Work collaboratively with clinical and administrative staff to ensure smooth patient flow and a positive experience.

Why MaineGeneral?At MaineGeneral Health, we value teamwork, respect, and service excellence. We provide competitive pay, comprehensive benefits, and opportunities for professional growth within a supportive healthcare environment that puts patients and employees first.

Scheduled Weekly Hours: 40

Scheduled Work Shift: Day (United States of America)

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

+ We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.

+ Employees have access to industry-leading leave for new parents.

+ A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

+ An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.

+ Tuition Reimbursement is available to all employees to further develop skills and career.

+ We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

+ Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.

+ We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.

The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)