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Customer Service Clerk (Part-Time)

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Customer Service Clerk (Part-Time)

Salary

$1,438.00 - $2,383.00 Biweekly

Location

Various

Job Type

Part Time

Job Number

37519

Department

Houston Public Library

Division

HPL - CUSTOMER EXPERIENCE ADMINISTRATION

Opening Date

11/06/2025

Closing Date

11/13/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications Accepted From: All Persons Interested

Division: Customer Experience

*Workdays & Hours: Monday – Sunday 8:00 AM – 8:15 PM (Various/Shifts)

*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Part-Time Customer Service Clerks in our neighborhood libraries, Central Library, and the Family History Research Center. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working with technology, and enjoy interacting with people of all ages from diverse backgrounds. Part Time Customer Service Clerks work 20 hours each week.

The Part-Time Customer Service Clerk duties may include:

+ Interacting with customers at the customer service desk to find basic information and library materials.

+ Assisting customers regarding library services, policies, procedures, resources, basic technology, and computer usage.

+ Facilitating the use of the public computers and troubleshooting technology-related issues.

+ Retrieving library materials for customers and sorting and shelving books, publications, and other items according to established procedures.

+ Assisting with library programming and outreach to community groups for all ages.

+ Providing genealogical reference assistance in person, via email and on the phone.

+ Instructing customers in the detailed use of family history subject specific reference resources including sources online, in books and on microfilm

+ Working at least one evening a week and every Saturday in Neighborhood Libraries and every Saturday and Sunday at locations that are open on Sundays.

Applicants are encouraged to submit a Cover Letter and Resume when applying. HPL serves a diverse population of 2.3 million citizens through a network of Neighborhood Libraries across the Houston area, as well as a Central library and three History Research libraries. For a location listing of our Neighborhood Libraries and Central Library, please visit https://houstonlibrary.org/all-locations

WORKING CONDITIONS

Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of clerical/customer service experience are required.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to applicants.

+ Proficient computer skills and working knowledge of Microsoft Office.

+ Experience working with people of diverse backgrounds.

+ Ability to communicate effectively orally and in writing.

+ Strong interpersonal skills and the ability to collaborate with others.

+ Experience working with children and families.

+ To better serve our diverse communities, fluency in a foreign language is highly preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED No

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 10

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-1472.

If you need special services or accommodations, call (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a current Houston Public Library employee?

+ Yes

+ No

02

Please indicate the highest level of verifiable education you have successfully completed.

+ High school diploma or GED

+ Associate's Degree

+ Bachelor's Degree

+ None of the above

03

Please indicate the amount of verifiable customer service experience you have. Part time experience is counted as only partial experience towards the total amount of experience.

+ Less than 6 months

+ 6 months to less than 1 year of verifiable clerical/customer service experience.

+ 1 year to less than 3 years of verifiable clerical/customer service experience.

+ 3 years or more of verifiable clerical/customer service experience.

04

Describe your work experience in customer service. (See Resume Disqualifies)

05

Which of the following customer service interactions do you have the most experience with? (Check all that apply)

+ Retail

+ Restaurant or Fast Food

+ Administrative

+ Call Center

+ Other type of Customer Service

+ No Customer Interaction

06

Part time staff are expected to work 20 hours each week. Are you willing to only work part time hours (20 hours a week)?

+ Yes

+ No

07

Are you willing to work every Saturday/Sunday and at least one night per week?

+ Yes

+ No

08

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:00am - 8:15pm?

+ Yes

+ No

09

Please indicate your proficiency level in Microsoft Word & Excel, and Internet Research.

+ Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities)

+ Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting)

+ Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation)

+ No Experience

10

The library has a set of Security Rules and Policy to ensure a safe and inviting space for all. Are you comfortable addressing rules and/or policy violations with customers?

+ Very Comfortable (I remain calm and enforce rules consistently without needing the manager, and feel empowered to call police when necessary.

+ Comfortable (I get the person in charge to assist with more difficult situations)

+ Very Uncomfortable (I don’t feel comfortable in high-stress situations and need supervisory backup often)

11

Which area of town are you interested in working?

+ Northwest

+ Northeast

+ Southwest

+ Southeast

+ Central

+ Family History Research Center

12

Please indicate the languages, which you fluently speak, read and write. Check all that apply

+ English

+ Spanish

+ Chinese

+ Vietnamese

+ Arabic

+ French

+ Other languages

+ I am not bilingual

13

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

Required Question