• Customer Service Agent - HR & Payroll Support

    Butler America (Richardson, TX)


    Customer Service Rep (HR & Payroll Support)

     

    Job ID: #71797

     

    Pay Range: $15-19

     

    Preferred: an Associate’s or Bachelor’s degree in HR or Business

     

    Open Only to US Citizens

     

    Shift: 1st 8-5pm Mon-Fri with some flexibility to cover all US time zones

     

    The deadline to apply is 11/30/2025

     

    THE COMPANY - An America owned Fortune 500 International Company.

    SUMMARY:

    We are seeking a Customer Service Agent to support our Payroll Operations team during a period of reduced offshore capacity. This role will provide high-quality, timely assistance to employees, managers, and HR partners regarding HR and payroll-related inquiries.

     

    * * *The ideal candidate will have strong customer service skills, familiarity with HR and payroll processes, and experience using ServiceNow Ticketing Software , ADP EV5, Workday, or similar HR/payroll and case management systems.

    1. ADP EV5 or Workday HR/Payroll Software experience

    2. Experience processing or analyzing payrolls for large, multi-state populations (5,000+ employees).

    3. Workday or other Enterprise Payroll Systems experience.

    4. Immediate availability and ability to work U.S. business hours.

    Key Responsibilities:

    • Respond to employee inquiries related to payroll, timekeeping, tax, HR or benefits questions via phone, email, and case management systems.

    • Research and resolve payroll discrepancies in partnership with Payroll Processors and Analysts.

    • Escalate complex or sensitive issues to Tier 2 Payroll or HR Operations teams as appropriate.

    • Document and track cases accurately within established service-level agreements (SLAs).

    • Provide clear communication and guidance to employees regarding pay dates, deductions, and corrections.

    • Collaborate with HR, Benefits, and Finance to ensure end-to-end issue resolution.

    • Support peak payroll cycles by assisting with audit and data verification tasks as needed.

    Skills & Experience:

    • Experience in a customer service, HR, benefits or payroll support role.

    • Working knowledge of case management or ticketing systems (ServiceNow, Salesforce, or similar).

    • Familiarity with ADP EV5, Workday, or other enterprise payroll/HR systems

    • Experience supporting multi-state or union payroll environments.

    • Strong written and verbal communication skills with a customer-first mindset

    • High attention to detail and ability to manage multiple inquiries simultaneously

    • Proven ability to handle sensitive and confidential information appropriately

    • Proficiency with Microsoft Office, especially Excel and Outlook

    • Experience working in a large corporate or shared services environment preferred

    • Associate’s or Bachelor’s degree in Business, HR, or related field preferred

     

    Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

     

    Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .

     

    Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at