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Description

Amazon’s North American Customer Fulfillment team is looking for an intuitive, high-judgment, self-motivated, and creative communications professional to join its growing team! Fulfillment Centers are where Associates bring Amazon orders to life for our customers.

As an Internal Communications Specialist, you’ll help manage strategic and tactical internal communications for our associates and leaders within Fulfillment Center among multiple platforms, interfaces, and programs. From creating employee-facing communications about critical policies and changes to developing proactive and reactive communications plans, you will be a key partner to various teams within the Fulfillment Center (Operations, PXT, Safety, Learning, Affinity Groups, Senior Leaders, etc.)

The successful candidate will be organized, detail oriented, self-motivated, able to act independently, have exemplary writing skills, a proactive work ethic, able to handle confidential information, as well as a demonstrated ability to respond effectively to changing workloads and priorities. Must be a team player, have the ability to communicate well and to manage multiple assignments and people simultaneously.

Key job responsibilities

• Develop strategic and innovative internal communication plans, adjust as needed

• Ensure communication strategy is consistent and reflects the organization’s strategic vision

• Coordinate timely delivery of content across internal channels

• Ensure consistent framing of messages

• Assist with internal communications for associates and leadership among multiple platforms, interfaces, and programs (e.g. Voices in Action, Start Up communications, Installments, Posters, Acid Feeds, etc.)

• Create, edit, design, and print visually appealing internal publications

• Act as the site’s Rewards and Recognition program’s owner in partnership with GMA, operations and Senior Leaders (including but not limited to Swag, Tier 3 recognition program, etc.)

• Manage complex, fast-moving, and unexpected communications challenges with an ability to identify trends and look around corners for risk

• Proactively build trust and maintain strong, cross-functional relationships with key internal stakeholders ranging from operations, associates to Senior Leaders

• Be the employee experience advocate, representing and protecting this through all communication strategies and decision-making

• Manage site’s social media account

• Edit and revise content as necessary

• Think and plan ahead, manage time effectively

• Weekly site walks with Site Leader to distinguish gaps in communication between departments

Basic Qualifications

- 1+ years of Microsoft Office products and applications experience

- High school or equivalent

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

- Work 40 hours/week, and overtime as required

Preferred Qualifications

- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent

- Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver

- • Experience in graphic design

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,800/year in our lowest geographic market up to $57,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.