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*Description*

*Title: *Assistant Practice Manager - NHMP Internal Medicine Associates of Westport - Full time/40 hours per week, variable 8 hour shifts, 8:00am - 6:00pm. This position will cover both the Westport office as well as NHMP Norwalk Primary Care office (1/2 mile from Westport).

*Summary: *The Assistant Practice Manager reports to the Practice Manager and is responsible for providing leadership, management, and oversight to their assigned medical practice. Works with the providers and staff to optimize patient flow/processes, reduce errors, and improve access to service and the patient experience. Supports the clinical staff's ability to provide safe, efficient, and patient-centered care. Responsible for managing and meeting key performance indicators related to growth, practice operations, patient access/experience, quality, and finance.

*Responsibilities:*

1. Manages the day-to-day operations of the medical practice. Assists in the development and implementation of short-term and long-term goals in conjunction with practice leadership to grow the business.

2. Manages provider scheduling templates, hours/days of service, no-show rates, and cancellations to ensure appropriate patient access to service based on health system standards.

3. Manages and monitors staffing levels to established system benchmarks, participate in staff hiring process, SBAR development, staff orientation, performance reviews and any corrective action.

4. Proactively solves problems, administrative issues, or patient complaints in a timely and effective manner.

5. Trains and educates staff to ensure compliance with health system policies and procedure, compliance program and any federal/state regulations.

6. Ensures that all revenue cycle processes are clear and well-executed to support a positive patient experience as well as efficient and accurate billing.

7. Holds monthly meetings with providers and non-provider staff and communicates any practice or health system changes and solicits feedback from the team members.

8. Develops action plans for meeting or exceeding KPIs.

9. Collaborates with practice leadership to manage expenses for the operating budget and ensures that productivity budgets are met.

10. Manages and maintains medical practice physical plant, equipment, and inventory control.

11. Provides oversight of patient registration, check in, point of service collections and correction of practice management system entry errors in coordination with Revenue Cycle department.

12. Provides guidance and assistance with scheduling new provider interviews, on-boarding, and any health plan credentialing activities, where applicable.

13. Maintains and Models the Organizations values.

14. Fulfills and adheres to all compliance responsibilities related to the position.

15. Performs other duties as required.

*Other Information:*

*Qualifications:*

* Associate degree required or equivalent experience. Bachelor's degree preferred

* 2 years supervisory experience in medical practice management preferred.

* Strong interpersonal, telephone and computer skills (Microsoft Word, Excel, Outlook, PowerPoint required).

* Working knowledge of practice management and electronic medical record software systems (Soarian/Cerner preferred).

* Strong knowledge of ICD-10, CPT & HCPCS coding required.

* Excellent written and verbal communications skills.

* Ability to travel within Nuvance Health system locations.

Salary Range: $29.65 - $55.55 hourly (Pay per years of relative experience)

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.