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Description

We are looking for an experienced Customer Navigator to join our team in Palo Alto, California. In this role, you will act as a vital liaison for patients, ensuring their journey through the healthcare system is smooth and supportive. This is a long-term contract position offering the opportunity to make a meaningful impact on patient care and experience.

The schedule for this role is Monday through Friday 3:30 pm - 12:00 am.

Responsibilities:

• Serve as a non-clinical liaison, assisting patients with navigating healthcare services before, during, and after their medical visits.

• Coordinate transportation for guests by providing information about campus shuttle services and other available options.

• Facilitate the scheduling of physician appointments and ensure seamless care during both inpatient and outpatient stays.

• Address patient and guest concerns, relaying feedback to the appropriate department and maintaining accurate records.

• Deliver exceptional service aligned with patient-centered care standards to enhance the overall experience.

• Support compliance with all safety, quality, and ethical requirements, including adherence to National Patient Safety Goals.

• Communicate effectively with patients, staff, and departments to ensure clear and respectful interactions.

• Assist in ongoing education and training efforts to promote best practices in service delivery.

• Maintain confidentiality and uphold patient rights throughout all interactions.

• Promote teamwork and collaboration across departments to optimize patient outcomes.

Requirements • Strong customer service skills with a focus on patient-centered care.

• Effective communication abilities, both verbal and written.

• Proficiency in Microsoft Office applications, including Excel and Word.

• Experience with scheduling systems and appointment coordination.

• Knowledge of healthcare practices and compliance standards.

• Ability to work collaboratively in a team-oriented environment.

• Demonstrated attention to detail and organizational skills.

• Familiarity with public relations and patient liaison roles. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .