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Description

We are looking for a dedicated Customer Navigator to join our team in Palo Alto, California. In this long-term contract role, you will serve as a vital liaison, ensuring patients and their families receive exceptional service throughout their healthcare journey. This position emphasizes patient-centered interactions, compliance with safety and quality standards, and effective communication to enhance the overall patient experience.

This is a part-time position, Saturday and Sunday, 11:30 am to 8:00 pm

Responsibilities:

• Act as a non-clinical liaison, assisting patients before, during, and after their interactions with healthcare facilities.

• Facilitate scheduling of physician appointments and coordinate care for both inpatient and outpatient stays.

• Provide guidance on transportation options, including campus shuttles, to support guests visiting the hospital and clinics.

• Address patient and guest concerns by communicating with appropriate departments and maintaining necessary records.

• Execute service practices aligned with organizational standards to uphold an exceptional patient experience.

• Support compliance with safety, ethical, and quality requirements, including adherence to National Patient Safety Goals.

• Participate in ongoing education and training programs to maintain proficiency in healthcare navigation.

• Collaborate with teams to ensure respectful and effective interactions with patients and coworkers.

• Utilize organizational templates and tools to streamline patient communication and service delivery.

• Assist patients in navigating healthcare systems and resources to meet their specific needs.

Requirements • Proven experience in customer service, preferably in a healthcare setting.

• Strong communication skills with the ability to interact effectively with diverse individuals.

• Proficiency in Microsoft Office tools, including Excel and Word.

• Familiarity with scheduling and database management systems.

• Ability to maintain confidentiality and adhere to ethical standards.

• Knowledge of compliance and safety regulations in healthcare environments.

• Demonstrated teamwork and leadership skills to foster collaborative working relationships.

• Excellent organizational skills to manage multiple tasks efficiently. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .