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Overview

The Student Account Representative is the primary point of contact for student accounts and the student health insurance program at Touro College of Osteopathic Medicine. This individual will oversee payment and collection activities of student accounts and manage the student health insurance program. The ideal candidate will have strong analytical, social, and communication skills.

Responsibilities

+ Responsible for daily financial matters as they pertain to the student body and ensuring compliance with federal regulations including:

+ Manage student refund process to ensure compliance with US Department of Education regulations

+ Review and clear pending accounts, and contact students by phone and email when necessary, clear accounts for registration

+ Promote and support the enrollment of students in Direct Deposit and Payment Plans

+ Prepare and process bank deposits weekly

+ Post wire payments

+ Calculate refunds owed to students; submits requests for refunds for timely payment

+ Pre-collections activity including sending out final notices and preparing and placing files to internal collections

+ Provide support and resolutions to students via Zoom, phone, or email

+ Monitor and analyze credit and debit balance reports in compliance with US Department of Education regulations

+ Track Payment Plans

+ Prepare routine, special, and ancillary reports as required

+ Work closely with the Office of the Registrar, Financial Aid, and Admissions

+ Reconcile and notify the Financial Aid office of pending adjustments necessary

+ Reconcile and notify the Registrar of pending adjustments necessary

+ Management and oversight of Student Health Insurance Program including:

+ Manage opt out procedures for student health insurance

+ Make necessary billing adjustments to accounts for health insurance premium, while maintaining enrollment records for student health insurance

+ Mediate conversations between claims processor and students

+ Negotiate with broker regarding changes needed and enrollment/coverage problems Reconcile Student Health Insurance invoices and communicate issues with broker

+ Serve as Campus Groups student engagement platform site administrator and the Montana TouroOne Portal liaison

+ Serve as coordinator of the student gym membership program

+ Administers the TouroCOM Montana Marketplace

+ Assists with university activities outside of normal business hours, during peak times within the year

+ Support Help Desk inquiries

+ Other duties as assigned

Qualifications

Education/Experience

+ Bachelor's Degree and/or equivalent work experience.

+ Business, Economics or Accounting background is preferred.

Knowledge/Skills/Abilities

+ Excellent written and verbal communication skills

+ Strong customer service skills

+ Strong organizational skills. Must be able to multi-task and prioritize work.

+ Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.

+ Previous knowledge of Banner is preferred

+ Proficiency in Microsoft Office Suite including Word, Excel, & Outlook

Travel

+ As needed.

Touro University offers a comprehensive benefits package for full-time employees which includes:

+ Full range of Health Plans

+ Medical Plans (choice of EPO, PPO, High Deductible HSA)

+ Flexible Spending Accounts (FSA)

+ Dental Plans (PPO & HMO) and Vision Plan

+ Dependent Care and Transit Programs

+ Life Insurance, AD&D and Voluntary Supplemental Life Insurance

+ Short-term and Long-term disability programs

+ Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

+ Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

+ Employee Assistance Program

+ Early-Release Fridays (upon approval)

+ Generous Paid Time Off

+ Vacation, Sick Leave, Personal Leave & Floating Holiday

+ Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [email protected] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [email protected] and 646-565-6000 x55330.

Job Locations US-MT-Great Falls

ID 2025-12585

College Administration

Position Type Full-Time

Schedule Shift Varies

Hours Per Week 36.5

Travel As needed

Category Student Services

FLSA Status Non-Exempt

Location : Country US