"Alerted.org

Department: Technology

Job class: 1042-IS Engineer-Journey (https://careers.sf.gov/classifications/?classCode=1042&setId=COMMN)

Salary range: $138,684 - $174,434 annually

Role type: Temporary Exempt What does this mean? (https://careers.sf.gov/knowledge/role-types)

Hours: Full-time

About:

+ Application Opening: Monday, November 10, 2025

+ Application Deadline: This job will close no sooner than Monday, November 24, 2025 (11:59 PM).

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

+ IT Project Management Office

+ Enterprise Application Services

+ Cloud Center of Excellence

+ IT Operations and Support including the Service Desk and NOC

+ City Infrastructure including the Network, Telcom and Data Centers

+ Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery

+ Public Safety Systems and Municipal Broadband Fiber

+ SFGovTV Broadcasting Services

+ IT Finance and Administration Services

+ Emerging Technologies

Why Join Us?  Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

+ Competitive pay, benefits, and retirement options

+ Career growth opportunities through training, internal mobility, and subsidized education

+ Diverse work environment in a diverse city

We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance.

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.

We are also committed to ensuring that we have a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, training, and development, for all employees, including but not limited to Black, Indigenous, and people of color (BIPOC).

The Modern Workplace Team within the Department of Technology provides enterprise-class IT services to departments across the City and County of San Francisco. We are a service-oriented, collaborative, and innovative group of professionals dedicated to partnering with City departments to empower their missions and improve services for San Francisco residents.

Our portfolio includes Microsoft 365, Azure Virtual Desktop Infrastructure (AVD), Microsoft Endpoint Manager (SCCM/Intune), Entra ID, Tanium, Generative AI platforms and other enterprise communication and collaboration tools. We deliver reliable, secure, and modern technology solutions that support thousands of City employees in serving the public every day.

Working for the City and County of San Francisco means more than just a job — it’s an opportunity to make a meaningful impact on your community. Every system you deploy, every problem you solve, and every improvement you make helps public servants deliver vital services to the people of San Francisco. Join a team that combines technical excellence with a commitment to public good — and help shape the future of civic technology.

Position Description:

+ Support and manage the City’s Microsoft Azure, Microsoft 365, and Azure Virtual Desktop (AVD) environments.

+ Support and manage the City’s Generative AI Platforms including Microsoft Copilot and ChatGPT.

+ Administer and optimize SCCM, Intune, Tanium and Entra ID for endpoint management, security, and compliance.

+ Manage and troubleshoot Microsoft 365 services, including Exchange, SharePoint, OneDrive, Teams, and Power Platform.

+ Develop and deploy scripts, tools, and processes to improve efficiency, automate tasks, and streamline system maintenance.

+ Maintain and support email authentication protocols (SPF, DKIM, DMARC) and integration with third-party bulk mail providers.

+ Collaborate with vendors to manage services, resolve issues, and enhance reliability.

+ Provide training and guidance to end-users and departmental IT administrators to strengthen technical capacity citywide.

+ Onboard departments to enterprise applications and services managed by the Modern Workplace Team.

Education:

An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Note:  Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

+ Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)

+ Conviction History (https://careers.sf.gov/knowledge/conviction-history/)

+ Employee Benefits Overview  (https://careers.sf.gov/benefits/)

+ Equal Employment Opportunity (https://www.sf.gov/what-equal-employment-opportunity-and-how-file-claim)

+ Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

+ ADA Accommodation (https://sfdhr.org/information-about-hiring-process#applicantswithdisabilities)

+ Veterans Preference (https://sfdhr.org/recruitment-details#veteranspreference)

+ Right to Work (https://sfdhr.org/recruitment-details#identification)

+ Copies of Application Documents (https://sfdhr.org/recruitment-details#copies)

+ Diversity Statement (https://sfdhr.org/recruitment-details#diversitystatement)

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst at [email protected]

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.